You are having the same charging issue that many other Toshiba laptop owners are having. The power module where you plug in the AC adapter to the computer is defective. This is a known issue that Best Buy usually can't figure out. I sent mine back to Best Buy 4 times under warranty and they were unable to fix it.
If it's still under warranty tell them to replace that power plug circuit board or whatever it is and it will work fine. Mine has been working fine since Toshiba replaced that part 6 months ago. If it's not under warranty, toss it in the trash and buy anything but a Toshiba.
I have this particular model and the same problem has occured for me at least 5 times in the 14 months that i have had it. At this moment mine is a cold hard lump of junk! my suggestion ditch it and get something without the name Toshiba on it. I don't want to be the bringer of bad news but (it is your motherboard) and it will keep happeneing even if you do decide to get it fixed.
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Open the Control Panel, Power settings, Advanced Power setting, Change Sleep to Never, Hibernate to Never, set to High Performance. Shut down, unplug when not in use. Remove battery if use a lot on AC.
The bios is corrupted because it was not able to complete the download, or there was a power interuption corrupting the data, and finally the wrong file was downloaded. The only thing you can try is remove the main battery and disconnect the power supply from the laptop and press and hold power fot 60 seconds, then plug everything back in and try to restart the laptop, probably won't work.
Take out the AC power jack and then remove the laptop battery. Plug AC power back in and see if the laptop will turn on. If it turns on let it boot the operating system and then shut down as normal, remove the power cord and reinsert the battery and again see if it will switch on. If it does then there has been a glitch with the battery. If it doesn't then there is a problem with the battery.
If the laptop won't switch on either with or without the battery then there is a possibility that the motherboard has developed a problem.
There is only one battery. If you are not familiar with toshiba (or any) laptop disassembly i recommend you get a trained and/or authorized service depot to handle this. n If you would like to do it on your own (at your own risk) you should be able to find the battery below the keyboard.
Hi, My Name is Henry. I am one of the technicians here.
It may be that the battery has gone totally flat and needs boosting to start charging or simply that its dead. Another possibility is your ac adaptor charge. You need to check to see that that is working.
If still not working. I suggest you invite a Laptop repair technician.
If the old one works you have another power supply or wrong one. Check the properties of your power supply.
Related to your issue you also may consider this:
1.- Computer AC / DC cable is bad not allowing the computer battery to charge. 2.- Battery is bad. 3.- Battery charger board is bad.
Solutions: 1.- Computer AC / DC cable is bad not allowing the computer battery to charge
Verify that the AC and or DC cable is not bad by testing the computer only with the power plug connected and the battery out of the laptop. 2.- Battery is bad
It is possible that if the power plug is good that the computer battery is bad. Leave the computer connected to the power with the battery connected in the computer for at least one hour; if the battery does not charge, consider having the battery and/or the laptop serviced or repaired.
If the computer and/or battery is not in warranty consider just replacing the battery as it is very likely that it is just a bad battery. 3.- Battery charger board is bad
If the battery has been replaced or an alternate battery from an alternate identical laptop does not work in the computer, it is likely that the power or charger board within the laptop is bad. It is recommended that the laptop be serviced or repaired.
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