This jam problems are always very difficult to solve without seeing the machine!
Because i need to see the jam location or take a report to see where the paper jams.
you say that it is on the Point C, but that just helps a little.
I can tell you that you have a problem in the duplex door (but you already know that). It could be several things like; transport rollers, gates, solenoids... well, the best help i can give you is to advise you to call your technical support.
See you!
Testimonial: "thanks for the help you could give! ill have to have a look to see what i can do"
Check the front door switches and make sure that the connections are tight and clean, also reseat the connectors to the I/O board. Hope this helps.
350 is a copy quality problem. Too little of too much toner in the developer unit or a very dirty machine. Never blow air trying to clean your machine!!
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Hi,
How do you reset the connectors to the I/O board?
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