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DVD does not work

Computer: DEll Dimension 2400
Installed DVD-CD drive December 2007
DVD worked just after installation. It does not work now.
CD still works

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3 Answers

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It may be a driver problem. try updating the drivers. go through your control panel to device manager and find your dvd/cd rom device. right click and click update drivers. also sometime to shutdown, remove the device, restart. load windows shutdown and reinstall the device again then once again restart. your system will then have unrecognized the found new device and updated your drivers automaticly.

Posted on Aug 11, 2008

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Do you have the model of the dvd drive? if so the firmware may need to be updated for the drive.

click here

then expand the cd/dvd portion of the menu it displays find your drive and update the firmware.

Posted on Aug 11, 2008

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Hi, could you let me know , the dvd drive , doesnot work at all or is it playing cds but not dvds .
Is there any error reported, when you try playing them


Thanks
Proton

Posted on Aug 11, 2008

  • Mandeep  Singh
    Mandeep Singh Aug 11, 2008

    Hi,

    Kindly follow the self help wizard on the following site... let me know the results at the end of the wizard , and i would let you know if the problem is with the drive itself or the operating system

    http://tinyurl.com/5mhtgd



    Thanks

    Proton



    Do rate the solution if it was helpful or fixed your problem

  • Mandeep  Singh
    Mandeep Singh Aug 12, 2008

    Hi,

    Wanted to inquire, were you able to resolve the problem with the drive.





    Thanks
    Proton

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