I have a Canon MF6500 Series and received this System Error E197 error while printing a document from Word. I was low on paper in the tray but not out so I refilled the paper tray and turned the printer off for about 30 seconds and it worked fine after that. I guess I'm lucky.
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I usually open the back cover, top cover, cartridge cover and pull out the paper tray. Sometimes this clears the alarm, if this does not clear the alarm, I unplug the printer for a couple minutes. Between opening and closing the covers and unpluging the printer, the alarm goes away. Ray
Check the back of the printer. Open up the back door. There is a barely visible 2nd door which you need to open. Check to see if there is a paper jam behind this 2nd door. Often this is the problem and clearing this back paper jam will clear the red alarm light.
E197 0000 is a Printer engine communication error.
A erroneous comm's error occured between the DC controller PCB and
image processor PCB was detected.
Prnter needs servicing
Check cabling connections on theDC controller PCB and image
If still same then you have to replace DC controller pcb.
If still fials then you have to replace the image processor pcb.
I get that error sometimes, i called Canon they don't know any solution for that error code, i always fix it by turning off the machine and turn it back on, and it work just fine, but i keep getting it once every two week, its something has to do with the Voltage on the machine, it may not get enough power, or is getting more power.