you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or
you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark? ! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
if you dont have motherboard disk you will need to download the drivers
http://download.cnet.com/dvdram-en-20071009085435-zip/3000-2110_4-172943.html
http://download.cnet.com/dvdram-en-20070907111350-zip/3000-2110_4-170034.html
http://download.cnet.com/dvdram-win2k-5025-en/3000-2110_4-172950.html
hope this helps you
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