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Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on Scanner System Failure Scanner failed, cannot make copies or fax Scanner failure. Unable to scan, copy, or send a fax Scanner failure, cycle power
You may want to try following these steps: 1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product. 2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer. 3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.
If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.
Are you scanning both black and white and color the same way? The ADF (automatic document feeder) uses a different scanning area than when you place the document on the scanning glass. If you open the scanner cover, look to the left of the main scanner glass to the narrow strip used for the ADF. Make sure this narrow strip is clean -- no ink or white-out or scratches. This can make your copies look dirty or smudged.
I have found that when scanning b/w documents, its helpful to start with a black and white copy, not a grayscale, pen written, or printed form a printer in grayscale mode copy, but a true black and white on the copier or fax copy. The scanner doesnt read shades of black so well and when scanning multiple page documents, my pixma tends to scan in lightly. I havent found a piece of software to do just this, batch darken what has been scanned (at least not for free). Copying before scanning is the work around. Hope this helps everyone who's had this problem. It also doesnt hurt to darken what your scanning down a notch when copying