Question about Sony DRU-820A DVD RW Dual Layer Burner

1 Answer

Dvd rw or cd-r/rw not being reconized by computor

All the sudden both drives quit working. they will open and close, but the computer wont find them. it says windows cannot start this hardware device because its configuration information( in the registry is incomplete or damaged) code 19

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  • vidget Dec 18, 2008

    Mine does exactly the same thing, with the same REG error 19. I tried the "uninstall driver" and windows xp recognized the hardware but never loaded it correctly. I am not trying the reg clean. If that does not work I will see if maybe it is my connection or jumper on the drive.

  • latchis Jan 02, 2009

    I have the same problem,exactly.

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  • 192 Answers

Hi there,

Uninstall the drive via Device Manager, restart your system and let Windows install it.
Update to the latest Windows Service Pack.
Download the most up-to-date Chipset drivers.

If none of these work, clean your registry.
http://onecare.live.com/site/en-us/default.htm
This is free, and will fix. Choose Clean Up if you have XP, or choose Beta version if you have Vista.

Hope these solve your problem

Regards,
Tim

Posted on Dec 10, 2008

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Hi im roger when i put in my cd in the driver it wont download to my computor i have a dell computor.the green light comes on then goes of instantly.


click start control panel administrive tools computer management device manager scroll down cd dvd rom drives if you see a yellow question mark? right click you will have options to update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall
you might have to physically unplug the cd/dvd drive this should activate the found new hardware wizard
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
Hope this helps

May 22, 2011 | Dell (7C340) CD-RW/DVD-ROM (Combo) Burner

1 Answer

It wont read my newly bought DVD+R when i play it but when they tested in on were i bought it ,it works then once again i tried too play it,it still wont work what might be the problem..? help me


Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
Hope this helps

May 03, 2011 | LG SecurDisc 20x External Double-Layer DVD...

2 Answers

Having trouble with my DVD RW Device its not reconizing any of audio CD or DVD CD on my computer its showing that it wants to come on I also have my computer set on Auto Play it not reconizing it at all if...


get a CD/DVD cleaner. This is a CD with a small brush embedded into it. This will clean the dust from the laser lens. I've used one to restore drives over the past 20 years. Unfortunately, if this doesn't work, you may have to purchase a new drive.
You can get the cleaner at Radio Shack or Wal-Mart.

Good Luck,
Mark

Apr 13, 2011 | Computers & Internet

1 Answer

My brand new sony 5300s drive wont read anything I put in and does'nt reconize the drive, it worked when I first bought it brand new and now it wont even read a regular dvd


make sure that the dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or
your drivers may have been corrupted or you might have a virus run your antivrus program
you might have to physically unplug the leads for this cd/dvd burner then plug them back in or
you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device
control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or
select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall

if this does not fix the problem it might be a registry problem

Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


hope this helps

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1 Answer

Code 39 dvd drive wont even reconize but will open and close


Hi. This is a registry problem which pertains to DVD/CD ROM drive. Please follow the troubleshooting procedure below.

1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • HKEY_LOCAL_MACHINE
  • SYSTEM
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor


7) Reboot your computer


8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

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1 Answer

DVD R/RW Wont dont anything


From the device manager, Right click on the drive and uninstall it. Then restart your computer. See if that helps.

If still not, then you can try this step.

1) Close all open programs
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-
BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor
7) Reboot your computer

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1 Answer

Acer Aspire 5715Z/5315 Series Laptop


Sorry, no easy fix. You will have to replace the drive.

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I want to upgrade from cd rw to dvd/cd rw


For thing like DVD burner drives, Windows XP/Vista offer universal support, meaning that it won't matter that you own a Dell computer, you can buy any DVD drive and it will work.

I recommed the following for $51. It also comes with software to support burning DVDs, just in case your current software does not offer this feature.
http://www.newegg.com/Product/Product.aspx?Item=N82E16827106248

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does the light come on on the drive ? have you tried straightening a paper clip an putting it in to the little hole to push the draw open this may make it work if its stuck or try right clicking the drive in explorer and choosing eject from there
good luck

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