Question about SanDisk Sansa E280 MP3 Player
When I plug the player in to put music on it the computer says "connect device" and a box pops up saying that the "device is not recognized by Windows" or that it has "malfunctioned". My MP3 player screen changes frequently and abruptly when it's plugged in to the USB port and I haven't been able to sync any music to it although it's been plugged in for 4 or 5 hours. I have no idea what is wrong or even what to do, it's very frustrating. Please help me. Thank you. :)
What i would recommend you to do is to uninstall the device and reinstall it back...to uninstall it...assuming that you are running windows xp...click on start, right click on my computer and go to properties..you should have your system properties open then click under hardware then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer....Then follow this link below to download the porting kit...http://www.microsoft.com/downloads/details.aspx?FamilyId=A2E73160-E862-4F19-BB26-C0CAFE798955&displaylang=en .Then check the mode of yuor device to make sure it sunder MTP not msc...To check the mode go under menu, settings and choose usb mode...After you check the mode open up your windows media player click on tools, options and click under privacy...clear the history and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..and try to reconnect your device..make sure you have it on the back of your computer...
Should you have any questions..let me know..
P.S.Please rate accordingly...
Posted on Aug 19, 2008
Tips for a great answer:
Install Windows Media Player if the program is not on the computer.
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Put music into your Windows Music Player library. Click "File" in the top left of the program. Highlight and select "Add to Library." A window will appear.
Select the "Add" button.
Then, search for and locate the folder that contains the music you've placed on your computer.
Choose this folder and then click "OK." Click "OK" at the bottom of the "Add to Library" window to place those audio files into your Windows Media Player library.
Click "Sync" at the top of the program.
Plug the MP3 player into the computer.
Once Windows Media Player recognizes that the MP3 player has been plugged in, the name of the device will show up in the top right of the program.
Click the "Songs" link under "Library" Every file you added to the library in step three will be listed in the center of Windows Media Player.
Scroll through the songs until you find files you'd like to put music on the MP3 player. Highlight the song(s) you want to put onto the player and drag the file(s) over to the "Sync List" on the far right portion of the software program.
Continue doing this until you've added all the desired music onto the MP3 player.
Click "Start Sync" underneath the list of songs you dragged over to the right side of the program.
The music will be added to the MP3 player.
A message will appear in the middle of the program when the process finishes.
You can then disconnect your MP3 player.
hope this helps
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