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I have just installed two new Hewlett Packard printer cartridges and have aligned my printer as instructed. I have printed off the document I need and there ae faint background lnes behind the print. I am legally blind and I called Hewlett Packard and they won't help me unless I pay. Can you help me?

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Hello,

Depending on your version of printer there should also be an option to clean the print cartridge. It is usually listed in the same place as the option to align the cartridge. I would suggest trying the clean process once or twice and see if that helps.

Ill be able to give you more precise instructions if you can get me the model of your printer.

Thanks

Posted on Aug 10, 2008

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