Question about Dell Inkjet 720 Printer

1 Answer

Printer After changing the cartridges on my Dell 720 printer it will only print in black. I have cleaned the nozzles and I have also been into the maintenace and selected replaced cartriges option. I then selected the new option for the black and colour. They are genuine Dell cartridges that I am using. I have also tried unloading the drivers and reinstalling but nothing seems to work.

Posted by on

  • 3 more comments 
  • venita462 Aug 10, 2008

    Yes I have tried that, the carraige moves across as if printing but the page is blank

  • venita462 Aug 11, 2008

    Yes I did remove the protection tape, I will try holding down the buttons, and let you know.

  • venita462 Aug 13, 2008

    Thanks for trying to help but I still have the problem, the printer is 3 weeks out of guarantee.

  • venita462 Aug 14, 2008

    I have done that it was one of the first things I tried but still not working. Thank you for teh suggestion

  • Anonymous Sep 08, 2008

    There is plenty of ink in both cartridges but the printer is only printing the black parts



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 477 Answers

Tried to change in the printer settings to print in colour?

Posted on Aug 10, 2008

  • 1 more comment 
  • Filip Eastman Aug 10, 2008

    and you have removed the protected tape undernead the cartidges? if you print a test page from the printe,r proberly u need to hold down buttons and print. if that page is black and white then its the electronics in cartridge that is broken. think u will get a new one on the guarantee.

  • Filip Eastman Aug 14, 2008

    I have you checked the printer settings so its not set to only print in black? go to controllpanel->printers->right click on the printer and properties-> and if a remember right click printing preference search for print in black or printing quality, print in colour. something like that.

  • Filip Eastman Aug 15, 2008

    ok then it cant be much else then the new colour cartridges that have electronics failure you should replace it again with a new one.
    or even worse it can be the printer that´s broken but I would go with the colour cartridge first and replace it. it can have been dried out or something or its a factory problem. if not this problem its a software problem but I see that unlikely when it worked before. but you can always test to uninstall everything with the printer and then reinstall it.
    good luck I been running out of ideas now. sry.



1 Suggested Answer

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

My ink cartridges are nearly full but it is only printing blank pages

Inkjet printers need to be used frequently to prevent inkdrying out in the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages,then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer thanreplace the print head.

Mar 26, 2011 | Dell Inkjet 720 Printer

1 Answer

I installed a new color cartridge, cleaned print nozzles and the cartridge will not release any color. it is a genuine dell cartridge. can you please help. my christmas cards had to go out in black!! ugh

Have you taken out the tape (which protects the pad from drying up) from the new cartridge which covers the ink pad before fixing the new cartridge? If not done do so now.

Dec 20, 2010 | Dell Inkjet 720 Printer

1 Answer

We just installed a new black cartridge in Dell printer A940 and it will not print black or copy what is going on

Black printer ink in Dell Printer may fail to be recognized by the printer. Most times an error message will be sent indicating that something is wrong with the black print cartridge. Sometimes the printer may accept to print with the black ink, but the printouts may have horizontal lines and very illegible letters. In such a case a manual cleaning of the print head should be carried out. In doing the manual cleaning, one should spray Windex heavily on paper towel and wipe off the surface of the print head.

Nov 11, 2010 | Dell Inkjet 720 Printer

1 Answer

I have a Dell 720 printer; just changed the black ink cartridge, with a Dell cartridge. But won't print in black. Colour cartridge working Ok. Have cleaned nozzles, reset printer preferences, dipped...

It is possible that the cartridge that you bought is not working and it happens, I experience it myself. Since you have done most of the troubleshooting for printer cartridge issues, you may want to contact Dell technical support to have that cartridge replaced. They might ask you to do those steps again to validate the replacement.

Mar 20, 2010 | Dell Inkjet 720 Printer

1 Answer

Dell 924 dell printer head ;error 1203;change cartri... sane|| black will print but color wont print' correct cartridge is inserted ,still color wont print. warning was ignore that ink was low

Hey do a power drain by removing all the cables from the rear of the printer and then hold the power button on the printer of 15-20seconds with all the cable out connecting the printer... Then power on the printer if you still see the error code message displayed on the printer display screen do a nozzle clean in the computer, check on if the printer prints the nozzle clean test page perfectly.If not remove the cartridges and clean the nozzle of the cartridges with a clean cloth and be careful so that you do not destroy the copper contacts, clean the same you see on the carrier(where you place on the cartridges). I think this should work.
If not call in technical support.

Printer Technician.

Feb 27, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Repaced black cartridge & it won't print, Dell 720 printer

If you refilled the cartridge instead of buying a new one, than that is your problem. New printers won't accept refilled cartridges, you must purchase a new one.
Let me know if this helps, and please rate my answer. Good luck.

Jan 12, 2009 | Dell Inkjet 720 Printer

1 Answer

Dell 720 only prints red on envelopes

what type of printer ur using?
because the other color of catridge nozzle might have been clog
this are step that you need to do!!!
1.perform maintenance of your printer in the setting
2.clean up the nozzle.
3.remove the cartridge clean with alcohol or solvent use cotton buds.
4.if doesn't print again replace your cardridge.

or email me [email protected]

Sep 18, 2008 | Dell Inkjet 720 Printer

1 Answer

Dell 720 printer wont print black

# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the
Try to print a test even this fails then you have cartridge head short in the printer ...

Good luck..

e printer.

Aug 23, 2008 | Dell Inkjet 720 Printer

8 Answers

Dell 720 printer won't print

Our Dell AIO A940 stopped printing black ink. Tried so many things, and finally (a year later) got it to print by selecting:


It's worth a try! Good luck!

Oct 23, 2007 | Dell Inkjet 720 Printer

Not finding what you are looking for?
Dell Inkjet 720 Printer Logo

Related Topics:

60 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts


Level 3 Expert

2239 Answers

The Knight
The Knight

Level 3 Expert

76140 Answers


Level 3 Expert

13434 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides