Question about Creative Labs ZEN V Plus MP3 Player

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Nothing works!! ok, i've had my zen v for just over a year now, and the other day it went totally crazy. one minute it was fine, and then when i tried to turn it on again nothing worked. the directional pad doesn't work, and the volume keeps re-setting itself back to 0. sometimes when i turn it on, it comes up with a black screen, and a red banner across the top- but it's useless since i can't choose any of the options. it's driving me crazy, so is there anything i can do to save it- or will i have to get a new one??

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If your Zen is not responding or in a "reboot loop" the following information from creative explains how to access the players recovery mode
Hope this helps, and good luck.

Zen V Plus and Zen V

1.

Detach your player from the PC if it is connected, and turn off the player.

If the player stops responding, you can reset the player. To reset the player, gently

insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.



It will display the following options:

Clean Up


Scans the player and removes invalid links from its music library.

Does not affect music files themselves.
Format (All)

Caution! Erases all content!

Save a copy of your player's content before formatting.
Reload OS/ Firmware

Caution! Erases your player's firmware.

DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Posted on Aug 15, 2008

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1 Answer

Won't turn on


I had a similar problem with my Creative Zen V+ (8Mb) when the battery went. What worked for me might work for you:

- Plug it in and leave it on charge for a couple of days.
- Reset
- Power on.

The key thing seemed to be to get power in before trying to get it up and running.


I have used this tactic the other way around when it froze - leave it to power down for a couple of days, then recharge, then reset and power up.

So far, the Zen V+ has proved extremely resilient!

May 28, 2009 | Creative Labs ZEN V Plus MP3 Player

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Creative ZEN - Display is NOT working, but audio working fine.


I had the same issue with my older Zen Xtra 30GB. I contacted Creative and they wanted 125 USD to repair it, but I had only had it about a year, and I paid 200 USD for it. The warranty on Creative products is only 90 days. I love their stuff but their support and repair policy is horrible. I shut it off and left it alone for a couple weeks, and the display started working again. It developed a charging issue though and even after replacing the battery it never worked right again. Try leaving it turned off for a few days or so. If it doesn't cone back, I would suggest looking into a new player. They are not worth fixing at the price Creative wants. iPod nano 8GB players are down to 169 dollars now, and as they are the standard now, there are more accessories available for them. The warranty is also a LOT longer.

I switched and I could not be happier.

Cheers

Dec 27, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Help!


Creative Nomad has accepted the firmware and has borned again.

1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
3. Restart the computer
4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers.
5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)"
6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.

The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....

http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=137180

http://support.creative.com/kb/ShowArticle.aspx?url=http://203.211.142.198:80/srvs/cgi-bin/webcgi.exe/,/?st=168,e=0000000000063836772,k=8270,sxi=1,varset=ws:,case=10848

http://support.creative.com/kb/showarticle.aspx?sid=6843

http://en.wikipedia.org/wiki/Firmware_upgrade

http://www.creative.com/language.asp?sDestUrl=/support/downloads

http://www.drivermax.com/driver/search/search_version.php?devicename=Creativ

Aug 10, 2008 | Creative Labs ZEN V Plus MP3 Player

3 Answers

Zen Micro wont exit recovery mode or clean up


OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware.
method 1:
u can find smne with xp and wmp10 (rare) install drivers and run the updater or
method 2:
u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.

instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.

so all i used was:
vmware 6.5
xp pro (wmp10)
creative disc
firmware updater by creative

installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.

hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable

Jul 09, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Zen vision m firmware problem


Greetings,

Lotsa people are having the same problem with the firmware updates. Go check for your warranty, the product was working fine before applying THEIR firmware update.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Jun 28, 2008 | Creative Labs Zen Vision Digital Media...

1 Answer

My 8gb creative zen player: it was working fine yesterday, cycled home in the rain and i think it got a bit wet, i switched it off, then it switched itself back on with just a grey screen, it now won't...


Mine got wet about a week ago - see my original response.. The screen was just flickering and I could see condensation on the screen. I kept hoping it would dry out, but days went by with no change. Yesterday I finally put it on the dash of my car and let it sit in the sun all day. When I came out of work that evening, the Zen seemed completely dead - and HOT! I let it cool down and plugged it into the charger - still nothing. But this morning -YAY! It is completely functional again!

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1 Answer

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Hi , If mp3 or any electronic item falls into water on any liquid split over it... we should not Switch it ON immediately. Keep it dry for more than a day and then try... I guess your mp3 is gone... try once for a repair

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1 Answer

My zen is driving me crazy


it could be your battery or the charger itself. you may want to try another charger for it, or get a new battery. i don't think it is a worse problelm.

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