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Just installed software on my new C8180 All-in-One and scanning is a problem. Error messages keep telling me to remove software and to reinstall etc... Re-start etc.... I have done all these things but the irony is that the scanner actually works from the HP Solution Centre menu ( but from nowhere else - eg: you cannot just place a doc in the scanner and asks it to save to my computer). Stuart Parrett stuart@proinspect.co.uk

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  • Anonymous Mar 16, 2014

    c8180 will not scan 35 mm negatives - keeps coming up with an error message telling me to install the film tray correctly or remove the backing tray from the lid. I have done both of these things

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You may have to temporarily disable your FIREWALL, ANTI-VIRUS, PHISHING FILTER, etc to get the software to install correctly. Also, when installing the software, do not use the DEFAULT OPTIONS. If there is an ADVANCED setting for the scanner, select that, and see if you can configure it for your requirements.

Posted on Aug 10, 2008

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