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You'll need a disc or software that goes with the units when you buy it, you'll still need to install the software or the Motorola suite before you connect to USB to computer, otherwise download the software compatible to your unit and install it
it seems that u have bricked your phone. you will need to google around how to flash your krzr. you will need a usb cable and alot of programs and alot of reading to study and understand about flashing.
are you trying to download music via cell phone carrier or pc????? by pc (it much easier and quicker) connect usb cable to krzr.....go to my computer...u should see the drive....copy files from pc to the cell phone.......and now you just listen to them or make a ringtone....
did the tones come pre installed on the phone? why dont you try using mp3 ring tones? download mp3 songs on your phone, then you can set them as ring tones. they work much beter than ordinary ring tones