Question about HP 640 Inkjet Fax Machine

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HP640 not receiving with Distinctive Ring Option

I have an HP640, and have distinctive ring from the phone company. I switched it to Distinctive Ring, called from another phone, it rings two-times, twice & the machine says DRPD OK!. Then, I switch the RCV mode to DRPD. I can send a fax perfectly, but when I try to receive a fax, the dinstinctive ring rings twice each, two times, and the fax machine answers it, and it says RECEIVE on the display, yet nothing prints out, and there is nothing stored in memory. I printed a test page, and an alignment page, and it seems everything is working. Tech support via phone and email to HP was useless, as expected. Anyone else have any ideas? I have DSL with a computer connected to the same line. Would a DSL filter hinder an incoming fax, but not an outgoing one? Is there any chance the computer is receiving the fax somehow, and I don't know about it?
Any help would be so appreciated! I just started a small business and this is killing me! Thanks in advance for your help! -Kris

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You need a dedicated ANALOG phone line.

A DSL filter screens out ANALOG signals to a DSL device.not the other way around. There are no DIGITAL fax machines.

Posted on Aug 31, 2008

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Can't find my manual.......


THIS is a link explaining how to set distinctive ring tones. You can download the user manual HERE.
You will need Adobe Reader to view the document. Download it HERE for free.

Hope that helps! Should you have any further questions,please feel free to post them here.

P.S. – I would greatly appreciate a FixYa!rating if the solution I provided fixed or helped you resolve your problem.

Thank you for using FIXYA!

Cheers!
IrishDruid

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I have the HP640 Fax machine and I'm trying to program the distinctive ring mode but when I follow the instruction which state to press the menu button and scroll to advanced fax and press ok and then it...


I had been confused for the past ten months on this issue and just figured it out! Get a distinctive ring from you telephone service. If you have a answering machine, set it to answer on the 4th ring. On the fax, press menue til you get to the BASIC FAX, press OK, scroll the arrow button til you get to the DISTINCTIVE RING, press OK. Call your special fax number assigned from the telephone co, the machine should read DRPD OK, then on the face of the hp640 on the left i believe is a button called Rcv. Mode/Contrast, press that til you get to DRPD Mode, press OK. It should work great!! Hope this helps.

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1 Answer

Receiving Faxes


You will have to ask yourself the question "What has changed?" If you changed nothing, then something else has that is beyond your control. Now, you have to decide whether you are using a single telephone line for faxes and telephone, or whether you have "distinctive ring" also called "smart ring" by some companies. It is not a smart thing to use both. You can print a list of settings to see what the machine is set to do. Now if you want to use distinctive ring, set the ring pattern to the one you have chosen with the tel company. If you have chosen a double ring, and you have set your panasonic telephone to receive on 4 rings, then it will count all the rings and pick up after only 2 sequences. To see if this is the problem just remove the telephone base station from the system and then try to receive a fax.

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No, distinctive ring is not available on this machine.

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To change the answer ring pattern for distinctive ring via the control panel 1 Verify that the device is set to answer fax calls automatically. 2 Press Setup. 3 Press Advance Fax Setup, and then press Distinctive Ring. 4 Press the right arrow button to select an option, and then press OK. When the phone rings with the ring pattern assigned to your fax line, the device answers the call and receives the fax

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1 Answer

Setting personalized ring


Its called distintive Ring. This is the instructions from the manual -

VERY IMPORTANT
If you have Voice Mail or a TAD (Telephone Answering Device) and want to keep
one of your phone numbers dedicated only to fax calls, you must leave the fax machine
in MANUAL mode at all times while using the distinctive ring feature. Here’s why:
Manual mode will never pick up a call by itself, since it is «Neutral ». When the fax
machine is in this « neutral » mode, the Distinctive Ring Feature can be activated. The
distinctive ring feature is actually an answering mode. So, do not activate FAX ONLY
mode or FAX /TEL mode while using distinctive ring; otherwise, the fax machine will
answer calls for all the numbers.
Registering the Distinctive Ring Pattern
1
Set the fax machine to MANUAL mode.
2 Press Menu/Set, 0, 1.
3 Press to select DISTINCTIVE:SET?, and then press Menu/Set.
4 Press to select the prestored ring pattern you want to assign, and then press
Menu/Set. (You will hear each pattern as you scroll through the four patterns.)
Be sure to choose the pattern assigned by the Telephone Company.
5 Press Stop/Exit.

and a link to the manual if you need it -
http://static.tigerdirect.com/pdf/brother-IntelliFax-775-Manual.pdf

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It is to do with "smart ring" feature or in your area called "distinctive ring" feature. The machine won't receive unless the ring pattern matches your distinctive ring pattern. If you are not using that feature, then you must turn the feature off. Then set your receive mode to "fax tel" mode if it is your only line.

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Receiving a fax when using the phone


you can not use the phone simultaneously while sending or receiving a fax. You do not need a separate line. especially if you do not do a lot of faxing. You just can not do both at the same time. You can set your machine to automatically receive faxes when you are not present. The machine will detect the sending tones of the senders fax and automatically receive your fax. You may want to order a users manual from brother to help you set up your fax for your specific needs. Their number is 1-800-284-4357. Another option is you can order the distinctive ring option from your phone company. This will allow you to give out a seperate phone number for your fax while only having one line. The machine can be programed to distinguish the distinctive ring and automatically pick up with out you wondering if it is a fax or phone call. But again you can not talk and fax at the same time. Good luck and let me know if I can be of further help! John

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