I bought this system one monthback. Initially there was no problem, but since last week it suddenly automatically starts playing music. There is no pattern of a particular time. Once it started at 12 noon, then after 4 days at 8.45 in the evening and next day at 7 in the morning. I am at a loss why it is happening. I would be grateful if someone helps in solving this problem.
I experienced same problem about a year ago. Learned that a neighbor (3 houses away) purchased a 38 system and was having same problem - went to the owner's guide (troubleshooting) - then changed the house code and that fixed it (for both).
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I have had exactly this problem when changing TVs. Initially I had the sVideo out cable from the Bose with a scart plug on TV end - that worked fine on old TV. On new TV, first Samsung, second SOny, got Black and white video picture. To get it to work I used a component video cable - this is a short svideo cable with a an audio cable at the Bose end. It splits into a 3way R G B cable within 2- 3 inches at Bose end. I then plugged rgb extension cables into this and TV and worked perfectly. I found the answer to this by errr...... reading the BOse doucumentation I reveived when I bought the Lifestyle system 5 years ago.
On a Bose 38, the volume will self adjust at start, and then you will be able to change volume using either radio remote, or buttons on main unit (the one with DVD).
If the unit is not responding , then there is a fault.
A fault where the Bose 38 is working (eg. you can swap from DVD to AUX on bose), but you cannot control volume (you do not see the values on main unit display) is rather unusual.
Ensure that you have correctly connected TV, receiver, or any other external device to the bose in Input, not in output from Bose. If you have an HDTV, use the optical input on Bose, that is the only digital audio in on a Bose 38.
Check if the problem depends on connections, if it does not, let me know.
I have also have this problem with a lifestyle 28 system. Bose sent me a new cable then a software update. The problem remained, after contacting Bose and unplugging cables and powering down the system this solved the problem. However 2 days after and the problem has re-appeared. Back to square one. I should add that this is the second unit I have had the retailer exchanged the last one because of the same problem.