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A new remote or new Grandson? For the remote you can try Lowes or Home Depot. They have a small display of handheld remotes for ceiling fans and remotes for overhead lights. I looked up the brand and Crosswinds is carried by Lowes.
I hope my solution is very helpful and that the remote will be reasonable priced. If you had an idea to add a fan to another room you could get the second fan and try its remote on the old fan. That way you would not be spending extra dollars for just a remote.
My mom was constantly losing TV remotes. Have your Grandson look under sofas and recliners as they tend to swallow remotes. If you have a cat, check your shoe closet because cats will place objects in their owners shoes. If you have a dog, it may have swallowed the remote. It might be worth checking.
I have the same fan. The fan and the remote have some "jumpers" which allow you to change the codes, useful if someone else nearby has the same fan. You can see the jumpers inside the remote, open the back cover... you'll see "4 3 2 1" on the circuit board. Unfortunately you'll need to dismount the fan to change its jumpers, they need to be the same as the jumpers in your remote (which you can move around pretty easily).
The fan came with one or more clips and some small weights that easily stick to the blade. Now with the clip you put it in one of the blades, starting from the far end and coming inwards, little by little. Try putting the clip in the middle of the fan and turn on the fan and see if it continues wobbling, if it continues wobbling try moving it to left and right and every time turn on the fan and see what happens. When you find the correct spot, there you glue the small weight.
Hampton Bay is a Home Depot brand name. Most (not all) have a lifetime warranty. I think that if you take it to the nearest HOME DEPOT store, WITH the receipt they will help you by fixing or replacing the remote.
We have our home completely covered by HAMPTON BAY fans and one went out after several years and they replaced it no charge for another fan.
We have had great success with HOME DEPOT products and shop there often. Our preferred store is the one in Mesquite, TX on I635 East.
Depending on what year the fan was made try looking very close at the actual body of the fan. you may find a small switch you can manually use to reverse the direction of the blades.. I may have some used working remotes that will work with your fan if you like please feel free to contact me at payitforwardx2 @ gmail . com .