My big screen tv was doing fine until we hooked it up to cable box. My mom loves close caption. It's on. Volume is stuck. remote will not work. cannot get to menu, with remote or front panel. i have tried everything i know . all i can pull up from front panel is device menu. VOLUME IS STUCK AT ONE LEVEL . I PRESSS VOLUME BUTTON AND IT GOES RIGHT BACK DOWN TO SAME LEVEL. PLEASE HELP ME IF YOU CAN. THANX! PRISCILLA
Did you ever get this problem fixed? Ours just started doing the same thing. It worked fine the night before, but today it's doing what yours is doing. The remote stopped working for the TV. The remote still works for the cable box, but volume and anything related to TV function not. The screen flashes when we try to adjust volume or anything else, but resets to previous volume. TV not responding to any commands either on the front panel or remote.
Any ideas? Thanks, Patti
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Goe to the setup menu and turn off closed caption.Does it do this on all inputs. Closed caption is only on rf input as far as the tv is concered. If this is happening on input which is connected to cable box or sat reciever call your serv provider.
It has something to do with the closed captioning. He must have hit the closed caption button on your remote. You need to either turn the closed caption off or make another selection under closed captioning like cc1 cc2. Just keep making selections until the box goes away.
Well lets try the simple things first, Go to the TVs menu using the original TV remote and find the icon or menu that says Captions, in that menu turn all the closed captions OFF. Second there is a button on the original TV remote that says format, push this till you get to a screen that says FULL in the upper left corner. That should resolve your problems, If closed caption still comes through then we need to know if this set is hooked directly to cable or goes through a cable box. It sound like you simply had the closed caption turned on and the screen in one of the zoom formats this TV provides
When a black box appears on the screen it means that your closed captions are on and set to TEXT. When the closed captions are set to CC1, it puts the words on the screen and when set to TEXT it puts a black box in the center of the screen. Go into the set's menu, navigate to the closed captions page and set the captions to OFF.