Question about Kenmore Microwave Ovens

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I have a -TE- error on this microwave/hood (over the range) What is the most likely culprit? Thermostat?

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  • guy_lamoureu Apr 25, 2011

    This is not a washer but a microwave...

    A thermistor makes sense. There are 4 of them in this microwave:

    http://www.searspartsdirect.com/partsdir...

    The most reachable one is part #91 on the under cover. The resistance of this thermistor is infinite.
    I guess this is not normal. Would you have any idea what it should be?

    There should be another one, part #116 which should be similar but I can find it on the diagram
    (not the touch module assembly). Would you know where it is located?

  • guy_lamoureu Apr 25, 2011

    The part you are showing me (#40 - DE47-00034A) is not exactly the same as
    part #91 DE47-20034A which is located on the base plate (#133). The other part that should be exactly the same is part # 116.
    So far I know that if I take a resistor between 87 and 357 ohms I am modifying the behavior ot the microwave, but if I am using a jumper or a resistance above 500 ohms I don't change anything. I am going to he store to get resistrors between 10 and 100 ohms. My guess is 30 ohms should do it. Part #40 is a little tougher to reach...

  • guy_lamoureu Apr 25, 2011

    The part you are showing me is #40 (DE47-00034A) while the thermistor that as infinite resistance
    is #91 (DE47-20034A). The other one is part #116. There are 2 #116 in the list of parts, one is
    the control panel while the other one is a thermistor (DE47-20034A) that I can't find...

    I am trying various resistor values. With a resistance between 10 and 500 ohms I still have a -TE- eroor code but the fan starts. With a jumper nothing changes and hte same with a resistance
    above 1000 ohms. I will keep trying various values of resistance unless I find the other thermistor with the same ID (part # 116)

  • guy_lamoureu Apr 26, 2011

    The -SE- error is well described in the user manual as a control panel defect.
    So are E-11, E-12 and E-13. But the error I have is really -TE- !!!

    Would you know where I could buy a Service Manual for this microwave?

    I found 3 TCO so far, part # 91 (DE47-20034A), part # 43 (DE47-20029A) and
    part # 40 (DE47-00034A)
    What I found so far is that part # 91 looks normally open (infinite resistance) while
    the 2 others are normally closed (NO resistance).
    Please correct me if I am wrong

    On the other side, I would not be surprised if the control panel was defective. I will try to have a look at it.

    Thanks ! I am learning a lot about this microwave

  • guy_lamoureu Apr 26, 2011

    Thanks Guru... but I am out of luck it was made by Samsung which does not apperar in the list.
    I will keep this reference preciously.

    Thanks again.

    I dismounted the control panel but there is nothing to see there.

  • guy_lamoureu Apr 27, 2011

    Good evening. I would go along with you, thinking that the touch pad is defective. The stop button
    is not functional and disconnecting it won't change a thing. But...
    Let me just try to summarize. I had this new microwave in operation for a month
    before calling service for repair on warranty. Two months after my service call I am still waiting
    for them to get the parts which I am told are always " back-order" with a tentative date 2 weeks away. Next time I read the advice of the Consumer Reports, I will also take the time to read the
    comments written by those who had these appliances before me. Touchpad problems seems to
    be fairly frequent with this model... and the service inefficient in resolving the problem in a timely
    manner.

    Thanks for your help. I will buy another one, but neither from Sears or Samsung

  • guy_lamoureu Apr 29, 2011

    As I wrote before, this over the range microwave (Kenmore Elite) is built by Samsung, and this reference does not include anything on Samsung.

    Thanks anyhow.

    I will keep on waiting for Service from Sears on this new microwave (1 month use/ 2 months waiting for service... and more waiting to come

  • guy_lamoureu Apr 29, 2011

    Thank you Ginko.

    I found only 3 thermistor or thermostat. I did not find part #116. One of them is open and that
    is part DE47-20034A. I read somewhere that this specific part is normally open. It is located on the underpanel, just above the range. I tryed to put a jumper and the only thing that would happen
    is that the fan will start. Now I can at least use the fan and control it from the safety switch on the
    wall. Apart from that there is no change to the problem. I guess that within a few months Sears will be ble to repair this unit which is still under warranty.
    If only I could find a service manual for this microwave !!!

    Thanks











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  • Kenmore Master
  • 19,396 Answers

Hi.

There is no error TE. The display is probably trying to say sE, which means that you have a stuck button in the control pad.
Try disconnecting power for two minutes to reset the display (trip the main circuit breaker). If that does not clear the error , then the keypad is defective and must be replaced. In that case call the Kenmore number listed on the owners manual to get further instructions.

Regards.

Ginko

Posted on Apr 27, 2011

  • Ginko
    Ginko Apr 29, 2011

    Hi.

    If the microwave is a Kenmore branded Samsung, then TE makes sense. TE in Samsung appliances means indeed that a thermistor is gone.

    If one of the thermistors was open, that must be replaced for sure. The bimetal must read zero Ohms at room. They open when limit temperature is reached.

    All the best.

    Ginko.

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  • Master
  • 1,940 Answers

The TE error code is an internal component failure and will need to be repaired by a service technician.

You can try to clear the error code by pressing the stop key. If you already tried this, try to clear the code by unplugging the microwave for 5 minutes. Plug it back in and see if you can set the clock and use it normally. If the error code returns or you see a different error code in the display, the microwave will need to be serviced by a technician if you want to continue using it.

I would suspect a button is shorted on the touch pad, but this will usually throw the code -SE-. It is not advisable to attempt to repair the microwave yourself because of the large mount of electricity a microwave can store even when unplugged.

I’m happy to help further over the phone at https://www.6ya.com/expert/jeremy_69f3cc28d95bf514

Posted on Apr 27, 2011

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  • Master
  • 827 Answers

Hello Guy,

Please visit the link provided below :

http://www.appliancepartspros.com/repairtips/repairtips_appliance+fault+codes.aspx

Posted on Apr 26, 2011

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  • Kenmore Master
  • 1,902 Answers

Hello & Welcome to FixYa

TE is not a valid error code in your microwave...there is a SE error which means stuck key and to solve this usually the keypad is replaced, you can leave it unplugged for 15 minutes and then get back to me if it shows any other error code.

Kevin

Posted on Apr 26, 2011

  • Kevin White
    Kevin White Apr 26, 2011

    OK...If you have already checked part#91 and it has no continuity then replace it before replacing the control panel...get back with its model#

  • Kevin White
    Kevin White Apr 27, 2011

    Alright then you can give a 4 thumbs rating if you feel it was helpful or get back to me if you have any other questions.

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  • Kenmore Master
  • 17,970 Answers

"TE" error code is caused by a faulty thermistor.

Thermistor rarely fail in washers; the most likey cause of the "TE" error is:
1. Loose wiring at the control panel (directly behind the cycle selector knob)
2. Broken wire at the Thermistor (located at the bottom /front of the tub)

To access the wire plug connectors at the Control Panel: remove the top cover of the washer.
Stand in front of the washer and look for the plug connectors behind the Control Panel. Pull apart the plugs and re-install. Test the washer. If the "TE" error still occurs: it will be neccesary to remove the front panel as well (two sets of special plier-type tools are needed).

Inspect the Thermisotr closely: with good lighting. If there's a break in the wire it will be at or near the black sheathing / heat shrink material.

Though not as common: a broken wire at this location is *usually* caused by excessive vibration during the spin cycle. This is also *usually* found on the older LG washers that are in *wood floor* laundry rooms.

Hope this helps.

Posted on Apr 25, 2011

  • ZJ Limited
    ZJ Limited Apr 25, 2011

    Take it juts like reference location ( item 40 )...



    Keep in mind this "warnign" about part 91 in diagram DE47-20034A may differ in appearance, but is a functional equivalent to prior parts including DE47-20117A.

    To
    resolve this issue you'll have to check the oven temp. sensor circuit
    if the reading is more then 1100 ohms then it should be replaced however,
    if the rating is fine then it is the Electronic Range Control (ERC)
    that has gone bad and should be replaced.


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