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Which driver set did you install? Did you install the HP basic drivers, the full software or the Windows XP built-in driver? The Windows OS driver usually only is the printer driver.
If you connected the USB cable before installing the HP software, you will get the OS drivers. Disconnect the USB cable and then uninstall the printer driver. (Start > Control Panel > Printers and Devices. Then right click on the printer and select Remove Device.)
Install the HP software. If you want to launch a scan from the all-in-one's front panel button, install the full software.
Next open the scan software on your computer. (This is the HP Solutions Center for most models if you use the full software.) Attempt to launch a scan from the software. Adjust the resolution and other settings as needed. Then use those settings to adjust the destinations for the front panel buttons in the software. (Settings > Scan Settings > Button Settings)
If this doesn't work, try a different USB cable, a different USB port on your computer and a direct connection (if you are using a USB hub). Scanners require bi-directional communication with the computer and may fail when the printer works due to a minor cable issue. If you have the printer connected to a router or similar device to turn it into a network printer, again the scanner will not work. Again the direct connection to the computer is needed.
If you are still having trouble, can you use the all-in-one's copy function? If not, do you have any error messages? If the scanner mechanism isn't moving, the unit probably needs service. (This model doesn't have a scanner lock to protect the mechanism in transit.)
A quick fix for most communication errors can be achieved by
resetting the printer and/or rebooting the PC. Simply disconnect the printer
from your computer (if USB connected)> reboot your pc > unplug and
re-plug the printer into the power source to reset it. When the printer turns
on, reconnect it to your computer (if USB connected). Then try to print again
once the computer fully recognizes the USB connection or when the WiFi light on
the printer turns solid green (if WiFi connected.).
If that doesn't help, try the steps below:
Disconnect the USB cable
connecting the printer from your computer.
On your computer, go to Control
Panel > Printers and Faxes.
Delete the Lexmark print
Re-brick your printer by
pulling out the power supply - black box where the power cord is plugged
into on the back of the printer, and re-plug after 30 seconds.
When the printer turns on,
reconnect it to the computer.
Wait until your computer fully
recognizes the USB connection. To check, go to Control Panel > Printers
and Faxes. If you see a new Lexmark print object in the list, try to print
a document to verify that the problem is fixed.
Is it connected by a USB cable? Try a new data cable and swapping ports. If you have it connected to a print server or USB hub, try a direct connection. Scanners require bi-directional communication with the computer and are more likely to fail to respond to a problem that blocks the signal than the printer. Does the scanner light move and make the usual warm up sounds? Do you have the full software installed or a basic driver from the OS? Do you have the latest software installed?
Disconnect the power cord from both the unit and the wall outlet and the USB cable from both the computer and the printer. Wait at least 10 seconds before reconnecting (resets the all-in-one). Repeat the USB cable removal with the computer and the printer on. Reboot the computer (in case something is locking the scanner in memory).
Check if the scanner shows up as an imaging device. Click My Computer (in some versions of windows), Properties. Click the Device Manager tab. Open Imaging Device. Highlight the all-in-one and click Remove. Try scanning again. (This can be found through the control panel on other versions of Windows.)
did you recieved an error message printer not responding? If yes please double check the icons of printer on the printer and faxes, if you can see 2 icons delete both icons and unplug your USB cable, then restart computer. Now if the computer is already restarted connect USB cable then try to print.
there are several reasons why it will not print using computer, there might a problem on USB cable and its connection or the drivers., Please verify the problem, or you may contact kodak toll free 1 800 421 6699. hey will help you on this issue., Gudluck!