Question about Motorola Mobility Moto Q

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MOTO Q restarting problem

When my phone is turned on, even when it has full batery, it will restart itself or turn itself off.  Sometimes this happens when its in my pocket, other times it happens when im doing something on the phone like browsing my start menu or texting.

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  • black21592 Aug 11, 2008

    thanks this seems to work!

  • bail bitch Dec 20, 2008

    i am finding my phone shut off at times. it does this by its self without me knowing. i bought it off of ebay as a used but mint cond phone and had it activated 3 days ago.

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This is usually the case when there is some kind of software corruption in the operating system. In this case, the device may need a master (in which all the data is erased). You will have to backup your phone if you are going to do a hard reset.

The other thing that might be worth doing is reinstalling the software with the CD provided in the pack.

If none of these work, then you'll have to take it to the service centre for repair

To master reset: go into the start menu, then system tools, and selecting master reset

Posted on Aug 10, 2008

  • John Smith
    John Smith Aug 11, 2008

    lol .. you should have rated this as fixya then .. mhm

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Posted on Jan 02, 2017

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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