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DCR SR 85 - Unable to Retrieve Management Information: I get the message " Unable to Retrieve Management Information" when I try to download the video on my computer . What do I do ? Help me

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  • Anonymous Nov 01, 2008

    I have same problem with Sony HDR SR11E

  • dpcampbe Nov 23, 2008

    I get the same message after installing the software for my DCR-SR220 sony handycam

  • ahogan Dec 27, 2008

    i have this problem and i tried to update but the update did not work! i still get the "unable to retrieve management informatio" error.

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When you turn on your connected Handycam, you are prompted to select a connection from the touch screen. Make sure you select the USB-HDD connection, and not the flash memory.

Hope this helps.

Posted on Jan 11, 2009

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Update the PMB program of the camera to the latest version 3.03 or smtgh.
Go to support webpage for the zone you bought the camera , for Europe i know its :
www.sonydigital-link.com for other zones check www.sony.com
Let me know after installing the update if the prob is solved .

Posted on Nov 26, 2008

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I have the same issue. I have download the latest PMB software and ensured that I am in the correct USB mode but I still cannot start the Handycam utility to retrieve video from the HDD. Anyone foudn a resolution? I've scoured the web but cannot find a suitable answer!

Posted on Feb 13, 2010

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Posted on Jan 02, 2017

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