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DCR SR 85 - Unable to Retrieve Management Information: I get the message " Unable to Retrieve Management Information" when I try to download the video on my computer . What do I do ? Help me

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  • Anonymous Nov 01, 2008

    I have same problem with Sony HDR SR11E

  • dpcampbe Nov 23, 2008

    I get the same message after installing the software for my DCR-SR220 sony handycam

  • ahogan Dec 27, 2008

    i have this problem and i tried to update but the update did not work! i still get the "unable to retrieve management informatio" error.

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When you turn on your connected Handycam, you are prompted to select a connection from the touch screen. Make sure you select the USB-HDD connection, and not the flash memory.

Hope this helps.

Posted on Jan 11, 2009

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Update the PMB program of the camera to the latest version 3.03 or smtgh.
Go to support webpage for the zone you bought the camera , for Europe i know its :
www.sonydigital-link.com for other zones check www.sony.com
Let me know after installing the update if the prob is solved .

Posted on Nov 26, 2008

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I have the same issue. I have download the latest PMB software and ensured that I am in the correct USB mode but I still cannot start the Handycam utility to retrieve video from the HDD. Anyone foudn a resolution? I've scoured the web but cannot find a suitable answer!

Posted on Feb 13, 2010

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HDR-S11E Unable to retrieve management information, pops up when i'm trying to import media files form utility handycam hard drive to the computer


I'm sorry to hear that you're getting the error message.

Please click hear to get the information to troubleshoot the issue.

Please let me know if you require any clarifications.

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Hi - You can download the manual from the link underlined in blue below:

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Please take a moment to rate this solution & let us know if the information given was useful to you - Good Luck!

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