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I have a rebate offer that I'm trying to collect. The S/N was obvious to me, but the model# is not. According to the "Resubmit Letter", it has 10 letters and/or numbers. The product# appears to take eleven spaces. Where do I find the model#? Albert Weathers, ahwxxx@hotmail.com

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If is a PC, check the upper back of the machine on a silver/gray sticker. If is a laptop, on the button of it. Or check the box near the upc barcode. Also, meny of the top brands has a rebate center on their website to begin the redeem process.

Posted on Aug 09, 2008

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How do I get what I want from customer service?


We all enjoy services like internet, cell, cable, satellite- however we hate dealing with tech support and customer service. <br /> Why? <br /> Multiple factors include the wait time, foreign call centers, perception of inexperience- and rude agents. <br /> How do I get what I want? <br /> For one thing: Be Polite. Yelling at the agent only makes the agent try and find ways to make your life even more miserable- Think how you would respond to someone screaming at you over something you have next to zero control over- it isn't pleasant! <br /> If you are clear with what you want, be it resolution of a billing issue, service went down, or a complaint through service- it tends to smooth the way if you are calm and rational. <br /> Have your documentation/ device that is failing near you <br /> This is often overlooked- however, especially in issues where it's a billing error, having the documentation is essential. <br /> Let's contrast two scenarios: Customer A has been getting overcharged for a cellphone. He has gotten the original contract with the stated monthly price, and has multiple bills showing the correct amount. He contacts customer services and advises of the issue. On the phone, he is polite to the agent, and states clearly that on X month he was overcharged Y amount of dollars. The agent then goes ahead and processes the credit, which then generates the reference number, and the agent advises of the time frame. Customer A documents the reference number- and in the time-frame provided by the agent receives the credit. <br /> Customer B also got overcharged- however did not have the documentation handy when he placed the call- He then promptly swore at the agent stating that the agent was incompetent for not having his records handy. The agent advised Customer B to stop using harassing language- Customer does not think this is a warning, and continues. The agent then disconnects the call, and Customer B is now flagged as an abusive customer. <br /> This is simplified- however similar scenarios have happened daily. <br /> In my personal life, I had purchased a system that had about $250 in rebates. Now, the moment I got the system, I made 2 copies of the invoice, printed the rebate form and sent out the rebate with a copy of the invoice via certified signature required mail. I retained my invoice, which showed the rebate amount. I had the rebate form copy. I also had the signature receipt showing that I sent the letter, and that the letter was signed for at the rebate processing company. I checked the status, and when I noticed that it said it had not received my rebate (I had the signature receipt in hand!) I contacted customer service for that company. When they stated that it could be in processing and to check the status on the website, I politely stated "I have the signature receipt where someone signed for the letter, however the system does not show my rebate was ever received. If you wish, I would be happy to fax that to you right now" The agent then promptly credited the purchasing credit card for the full amount of the rebate- and provided a reference number. I documented this, and true enough, the next statement showed the credit on the credit card's statement. <br /> How I achieved this is through 3 things: I was polite, I had my documentation, and I had already done the research. <br /> The saying is an ounce of prevention is worth a pound of cure- an ounce of politeness with an ounce of preparation and research meant I had the credit in the full amount of the rebate in 2 weeks versus fighting w/ the PC company and the rebate company for months. <br /> The same goes for hardware- if you've had an intermittent issue, it makes troubleshooting easier if instead of "it drops" you have "it drops mostly when it rains. I powercycle and it comes back on for about 2 minutes, then drops again" <br /> So, to summarize: <br /> If you have to call customer service, call when you have time to work with the agent. Be Polite! Have your documentation of the problem at hand (billing statements, service contracts, log of what issues you have, whatever) Be clear cut in what you want- the clearer the communication, the easier it is to get what you want out of the call Document Document Document! Oh, in case you forgot- DOCUMENT! <br /> By doing these things- you will not only have a less stressful call- you will have a more productive call. (and you won't have to call back!)

on Jun 08, 2011 | PC Desktops

1 Answer

I have received an offer of job on my mobile no. asking me to down load offer letter from this link. Is this genuine and how to download the letter , if true? regards S GHOSH


Hi there, To me it does not sound genuine. I can't imagine any potential employer would make you download a letter from a link - it sounds like a possible virus. I would call the company just to make sure - do not take chances. Alex

Jun 04, 2011 | PC Desktops

1 Answer

Www ifile it m048rz7 this is my porblem a message came to my cell and how to download an offer letter from this ink


www ifile it m048rz7 this is my porblem a message came to my cell and how to download an offer letter from this ink

Jun 03, 2011 | PC Desktops

1 Answer

I have received a SMS on 27 march evening, my resume is selected and your offer letter is attached but we not found any offer letter by mail.


If you could provide more information, a better solution could be presented, but this message sounds like a SPAM text. Sorry.
Best Wishes!

Mar 28, 2011 | PC Desktops

3 Answers

I am looking for restore disks for a Compaq Presario SR1303WM. Can anyone tell me where I can get the original disks? I have tried HP but they do not offer the disks anymore.


These folks offer recovery discs for your model (at least according to their site they have them in stock). I've never ordered from them so I can't vouch for them personally but it can't hurt to give them a call.

May 12, 2009 | HP Compaq Presario SR1303wm PC Desktop

1 Answer

How do I get my rebate form for a Mouse that I just purchased?


Follow the steps given on the rebate forms. Sometimes stores will have a place where they keep rebates or they may be at the register, just ask. Make copies of everything in case you have to follow-up with the company. If you download a rebate form, be sure to keep a copy on the computer. I make it a habit of scanning my rebate forms, upc, and sales receipts in case I have to email them.

Personally, I have probably used at least 50 rebates. I have had about 5 denied, and about 8 where I had to follow up. As a suggestion, before you purchase something on a rebate, either make sure they are a legit, name brand company (you can get better resolution on any issues) and/or research on the net to make sure that other folks aren't having rebate issues. You definitely take a risk when making purchases on a rebate.

Sep 27, 2008 | PC Desktops

1 Answer

Need to know cut off date for rebate on hpa65oo8f


I check the HP rebate center and they doesn't recognize that offer number. You can find in this address: http://h30014.www3.hp.com/offers/us/receipt.asp

Aug 09, 2008 | HP PC Desktops

1 Answer

Trying to get rebate for Greeting Card Factory.


You will have to inquire with the manufacturer (Nova Development)

To claim a rebate:
http://www.novadevelopment.com/Rebate/registration.aspx

To check the status on a rebate request:
http://www.novadevelopment.com/Rebate/check_status.aspx

To check for questions regarding rebates:
http://www.novadevelopment.com/Support/cust_svc/rebate_stat.aspx

Apr 22, 2008 | PC Desktops

1 Answer

I'm trying to get a Rebate status Item hp pavilion notebook Ser# CNF8040KGB UPC# 8 83585 71565 7 Roger Johnson 1905 Burroughs St. San Diego Ca. 92111 (858)874-3541 Purchaced 2/16/08 Frys...


Rebates are given by either the manufacturer or the retailer. You must contact either of them, depending on from whom the rebate is coming, to see the status of your rebate.

Mar 12, 2008 | PC Desktops

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