Question about Acer Aspire 4720 Notebook

1 Answer

DVD Drive Issue

If I use the DVD drive for more than a few minutes it gets stuck and the OS hangs. I have to switch off the laptop and use emergency eject to take the DVD/CD out. While doing that I also have to push back the laser reader/writer unit to its normal position in its groove as it has got stuck in the middle of the groove. If I don’t do this it takes a long (4-6 min) time to boot.
Till the next time I use the Drive the laptop works fine. My OS is Win XP. I am still in my warranty period sending my laptop for service is not my first preference as work is fully depended on this Laptop.

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 2,028 Answers

This sounds as if the DVD drive is going out. Instead of sending it in for service, ask if they can send you a new drive, and have you return the old one after recieving the new.

Posted on Aug 09, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Optical Drive wont read a disc

Go to Type: make and model of laptop, refine search to CD/DVD drive, you will get a list of sellers to choose from.

Apr 29, 2012 | Gateway M-6841 PC Notebook

2 Answers

I turn on my Asus N50V and it hangs at the initial ASUS splashscreen ... if I hit F2 to entr the BIOS it goes through basic post but then hangs on the BIOS "Wait..." screen

Please remove any external devices (if connected) to your laptop
Remove the power adapter cable
Remove the battery
Push and hold the power button for 10 seconds, this will remove unwanted charge from the laptop electronics.
Then connect the power adapter cable alone and switch the laptop on and check if it is working fine.
If not remove the power adapter and connect the battery alone and try if it works fine. If it still does not then we have to remove the other components that are detachable from the laptop like

1. CD / DVD drive
2. Hard drive
3. Memory modules (if you have 2 remove one)
4. PC cards

even after checking with all the above options, if the computer is freezing we can definitely confirm a core hardware issue.

Feb 02, 2011 | ASUS N50Vn Notebook

1 Answer

DVD will not eject. How do I get dvd out ???

laptop or desktop?

easy way, try to right click the drive and click eject from inside windows.

brute force way:
on a desktop get a paperclip and shove it in the tiny hole. including a firm shove to pop the tray loose, then grab the tray and gently tug the drive open. keeping a sharp eye on any hanging or obstructing objects.

laptop, look for the hole and follow the same directions. or take the cd bay out of the computer, most companies put an emergancy open method, check the users manual.

Jun 10, 2010 | Apple PowerBook G4 Mac Notebook

1 Answer

Laptop gives no response after reboot/restart

how old is the laptop
if it has a disc hard drive it could be that the motor in the hard drive is failing
go into device manager and do a systems check

Apr 03, 2017 | Toshiba Computers & Internet

1 Answer

I have a hp pavillion laptop with the philips dvd-ram sdvd8821

Just try to reinstall the DVD driver software through the Add Hardware wizard at the control panel. From the Start menu, left click the Control Panel, and the Add Hardware. Right to left click to open. Just follow the instructions and let your PC do the rest. If you have an internet, connect your PC without opening any window. Your PC will autoconnect and search the internet for the proper software driver. Wait for
a few minutes, until it is installed. Hope this Help.

Dec 12, 2009 | Acer (KV.16X04.007) DVD Drive

5 Answers

I am using DELL Vostro 1510 Laptop.recently a dvd got stucked up inside the Drive .The thing is that the drive is not having manual Eject Button. At this time the system got hanged up,Even i tried clciking...

Mechanical you need to take the drive out and disassemble the casing. I seen one that the CD actully broke into millions of pieces. I was not there to experience the happening but was there to help save the drive.

Jul 27, 2009 | Dell Vostro 1510 Motherboard System Board...

1 Answer

System hangs up frequently

Might be a loose RAM (memory stick). Try removing it and then connect it again properly and see if it solves the Problem.

Jul 12, 2009 | Intel Pentium Dual-core Processor E5200...

1 Answer

Shuts down with DVD-RW installed, works fine without

Since the hardware route is expensive, have you tried to upgrade the software/drivers for the drive?

It looks like there's an incompatibility between the software, OS and hardware.

Hope this helps :) Kindly leave a rating. Thanks..

Nov 27, 2007 | HP Pavilion zd8000 Notebook

Not finding what you are looking for?
Acer Aspire 4720 Notebook Logo

36 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18424 Answers

Mohammed Ebrahim M
Mohammed Ebrahim M

Level 3 Expert

645 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides