Question about Acer Aspire 4720 Notebook

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DVD Drive Issue

If I use the DVD drive for more than a few minutes it gets stuck and the OS hangs. I have to switch off the laptop and use emergency eject to take the DVD/CD out. While doing that I also have to push back the laser reader/writer unit to its normal position in its groove as it has got stuck in the middle of the groove. If I don’t do this it takes a long (4-6 min) time to boot.
Till the next time I use the Drive the laptop works fine. My OS is Win XP. I am still in my warranty period sending my laptop for service is not my first preference as work is fully depended on this Laptop.

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This sounds as if the DVD drive is going out. Instead of sending it in for service, ask if they can send you a new drive, and have you return the old one after recieving the new.

Posted on Aug 09, 2008

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