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Disc has been loaded upside
down. Place the disc with the label side up.
Disc region code does not
match region code of the player.
Disc type is not the correct
type to play.
Disc is damaged or dirty.
Clean the disc or try another.
Moisture may be condensed
inside the unit. Remove the disc and the leave the power on
for one or two hours.
If this not resolve the problem, you must tes the reset+clock signal for to RESET the microcontroller, unppluged the power cord by 15 minutes, and connect again. If the problem persist you have problem with the sections blocks electronic peripherifical to microcontroller or itself. Go to the repair shop TV for fix it. remember do the 6 steps befores God bless you
Follow this procedure to troubleshoot if the DVD player cannot read or play the inserted disc.
Ensure the inserted disc is compatible with the DVD player.IMPORTANT: Refer to the operating instructions supplied with the product for a list of compatible disc. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
Use a soft cloth to clean the disc.
Examine the disc for any cracks or scratches that might be interfering with playback.
Attempt to play another disc.NOTES:
If another disc plays in the DVD player, then the previous disc is faulty.
Some recordable discs may not play correctly because of the quality of the recording, the physical condition of the disc, or the characteristics of the recording device or authoring software used.
Remove the disc from the DVD player.
Turn off the DVD player.
Unplug the power cord of the DVD player from the AC outlet.
Let the DVD player remain without power for 1 minute.
Plug the power cord back into the AC outlet.
Turn on the DVD player.
Insert the disc into the DVD player.
Attempt to play the disc.
If still persists, its time for your device to get serviced.
here is the link to the user manual, troubleshooting and venturer support contact details;
Hope this helps, please post again if not :)