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According to the Sony manual, a C-31 error code indicates that the disc is not inserted correctly. Their recommended fix is to restart the system and re-insert the disc correctly. That just leaves the problem of getting the disc out, right? If eject doesn't work, you may have to open the disk drawer manually. With single-disc systems this is fairly simple: there is always a small pinhole near the disc drawer, usually just below the right side of the drawer. Straighten a paper clip and stick it into the hole until the latch releases, then remove the disc and close the drawer. All should be fine from there on. I do not know if multi-disc systems have the same sort of release but that is where I would start.
Follow this procedure to troubleshoot if the DVD player cannot read or play the inserted disc.
Ensure the inserted disc is compatible with the DVD player.IMPORTANT: Refer to the operating instructions supplied with the product for a list of compatible disc. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
Use a soft cloth to clean the disc.
Examine the disc for any cracks or scratches that might be interfering with playback.
Attempt to play another disc.NOTES:
If another disc plays in the DVD player, then the previous disc is faulty.
Some recordable discs may not play correctly because of the quality of the recording, the physical condition of the disc, or the characteristics of the recording device or authoring software used.
Remove the disc from the DVD player.
Turn off the DVD player.
Unplug the power cord of the DVD player from the AC outlet.
Let the DVD player remain without power for 1 minute.
Plug the power cord back into the AC outlet.
Turn on the DVD player.
Insert the disc into the DVD player.
Attempt to play the disc.
If still persists, its time for your device to get serviced.
here is the link to the user manual, troubleshooting and venturer support contact details;
Hope this helps, please post again if not :)
I think the first step could be to find out between the DVD player and the disc which one has a problem.If the DVD Player is able to play other discs then it is possible the problem is with the disc only. If that disc can be played quite alright in other DVD players then the problem is with your DVD Player. I suggest you trial that first. I think the indication of " No disc insert disc" could be that your DVD Player is failing to load or read the disc either because the disc has some scratches or because your DVD Player lens are not powerful enough.
It could mean many things: the disc is inserted upside down, the disc is too scratched to play, too dirty to play, there might be condensation on the lens, mechanical failure, the list goes on.
If the disc is fine and inserted the correct way, and the error code keeps appearing, it typically indicates mechanical failure and that the CD player will need new parts and/or alignment to properly work again. I would suggest taking it to an authorized repair center.