Question about Video Game Consoles

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My blu-ray drive to my ps3 doesn't work. I've done a system restore and formated it. It plays DVD's but not blu-ray discs. Please help!

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Ive talked to sony and they aranenged a pick up in 2 days on time its pretty easy.

Posted on Aug 15, 2008

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  • 69 Answers

Back to sony im afraid matey, call sony support they willarrange to pick it up and return it, or you could return it to the store you got it from if off the high street

Posted on Aug 09, 2008

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2 Answers

Cut scenes jump


There may be a number of issues that contribute to your game not loading, or freezing up when trying to play. Please try the following:

1. Confirm the disc is clean. To clean a disc, use lint-free cleaning cloths made specifically for cleaning CD/DVD discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line.

We do not recommend wiping in a circular motion, as it may create more scratches on the disc.

**Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the Playstation 3 as doing so may cause damage to the system.

2. Confirm that you have updated the Playstation 3 computer entertainment system with the most recent system software . You can check the version you have installed on your Playstation 3 by selecting:

* Settings.
* Then System Settings.
* Then System Information.

3. Some Playstation or Playstation 2 format software titles may perform differently on the PS3 system. To identify the compatibility status1 of a specific title, please use the Backward Compatibility Status Search provided by Sony.
http://www.us.playstation.com/Support/CompatibleStatus

4. Try playing different CDs, DVDs, and games on the Playstation 3 console to see if the problem exists across multiple discs. Also try playing the disc on a different Playstation 3 console.

5. Confirm that you are not using any game modification devices. Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.

Turn off the BD 1080p 24Hz Output(HDMI) option. If the Blu-ray DiscTM does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under [Settings] > [BD/DVD Settings] and select "Off".

6. Confirm that the disc you want to play is supported by the PS3 system.

The PS3 system will support the following media formats*:
Media Formats Supported on the Playstation 3 console

PLAYSTATION®3 format software with either region [1] or [ALL] a
Playstation 2 format software (NTSC U/C standard) - (Not supported on the 40GB model)
Playstation format software (NTSC U/C standard)
Audio CDs, CD-R/-RW, Super Audio CDs b, c
DVD Video with either region [1] or [ALL] a
DVD-R/-RW, DVD+R/+RW a, c
Blu-ray DiscTM (BD) containing video content with region code [A] e
BD-ROM, BD-R, BD-RE c, d, e

a - When outputting DVD content or Playstation 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.
b - Multi-channel Super Audio CD playback requires a multi-channel audio receiver with HDMI input.
c - Playback only.
d - Playback of BD-RE ver 1.0 discs is not supported.
e - Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP (High-bandwidth Digital Content Protection) standard.

* The 40GB Playstation 3 model does not support SACD.

Apr 03, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 wont play blue ray or PS3 game discs


Please check the region code on the BD or DVD. It should match the region code set in the system. Otherwise the disc will not play

Nov 28, 2009 | Sony Playstation 3 (PS3) Console

2 Answers

My ps3 just stopped playing video discs and blu ray discs today. help!


Goto settings at the main menu of the ps3, go to the left to settings, then go down to BD/dvd settings go down to BD 1080p 24hz output and disable it.If this doesnt work out for you call up Sony, theyll get you set up with the repair process. before you call them though, be sure to restore system to default settings, because they will ask if youve done that yet.Their number is 800-345-7669 (800-345-SONY)
Sometimes if you get a blu ray disc outside of your region, then it's not supposed to work. If you live in the US, then only Blu Ray movies from the US will work.

Sep 01, 2009 | Sony PlayStation® 3 (60 GB) Console

1 Answer

Plays ps2 games but doesnt plays ps3 games or dvds


please verify:
  • your dvd disc region (must be region free or 1 - for USA)
about ps3 games try:
  • restoring your system
  • reinstalling all game data files
  • re-updating your system
  • playing blu-ray MOVIES disc, to check a possible problem with your reader .
if the bd movie doesn't work, you have got a possible problem with your bd reader .
then, take it to an assistance center for hardware repair .

Jul 26, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Ps3 can play DVD movies can't play games


You will have to replace the laser in the blu-ray drive. It will run about 80 dollars just for the laser. If you need more information email me at ced70@hotmail.com

Thanks,
Ced

Jul 12, 2009 | Sony PlayStation® 3 (60 GB) Console

2 Answers

PS3 wont play games but will play DVD, Blue Ray


You seem to have alot of problems with your console.

Jun 21, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

PS3 not reading Disks


I had the same problem i had to use the quick format for my system then it worked just fine only thing i don't know is how to restore data lost from the procees

Jun 03, 2009 | Sony Playstation 3 (PS3) Console

1 Answer

Won't play anything such as dvds or games


I have the solution.

You go to the settings on your PS3 a 'Restore PS3 System'. Once clicked, choose the 'Full Format'

This DOES work. I had the same problem with my PS3 last week, (10th June) so i phoned up Sony Support and they told me to do this. I thought that i would have to replace my Blu-Ray drive but never had to because of this!

Theres a few downsides to this....1. its takes approx 28hours to complete and 2. it will delete everything from your hard drive: music, vids, demos, game saves the lot.
But if you have an external hard drive then you can back up everything onto there, then do the restore. Once you have done it you can then put all your backed up data back on.
Plus you can still get all your purchased downloads from PS store back and it also keeps all your online activity i.e your level on COD4-5 an fifa ultimate team is still there ect.

Other option which will have the same affect but wont take so long is to format the PS3 again found in the settings menu on the PS3.

I would suggest to Restore PS3 System before spending money on replacing the drive when you might not need to.

Note: Again, this advice was given to me by the Sony Support line when i had the same problem on 10th June 09. I Phoned the PS3 line to confirm that i needed the Blu-Ray drive replacing, which to my suprise i didnt!

May 31, 2009 | Sony PlayStation® 3 (60 GB) Console

1 Answer

Ps3


General Troubleshooting: Back to top
  • Confirm the disc is clean
    • To clean a disc, use lint-free cleaning cloths made specifically for cleaning discs, sold at computer software stores. When cleaning the disc, we recommend starting from the innermost circle, and wiping out to the edge in a straight line. We do not recommend wiping in a circular motion, as it may create more scratches on the disc.
    • Note: Other materials, such as a paper towel or a T-shirt, may also scratch the disc. If there are any scratches, smudges, or fingerprints on the disc, it may not function properly. Also, do not use or insert any CD/DVD drive cleaners into the PLAYSTATION 3 as doing so may cause damage to the system.
  • Try a different disc
    • Try playing different Blu-ray Discs, DVDs, or CDs on the PLAYSTATION 3 console to see if the problem exists across multiple discs.
  • Try a different PLAYSTATION®3
    • To determine if the problem is with the disc itself, try playing the disc on a different PLAYSTATION®3 system, (or a PlayStation®2 computer entertainment system, PS one™ console, or a standalone CD/DVD player, if applicable).
  • Confirm that you are not using any game modification devices
    • Unlicensed devices such as game modification devices can interfere with the proper function of the software. We do not recommend the use of any game modification devices or unlicensed products.
    • Note: Sony Computer Entertainment America (SCEA) recommends only using products that are licensed for use with PlayStation� products. If the product you are using is neither made by, nor licensed by, SCEA for use on the PS3 system, we recommend you discontinue the use of that product. Please keep in mind products that fail to meet or exceed SCEA's strict quality standards can cause damage to the PS3 system immediately, or with prolonged use. SCEA is not responsible for damages caused by untested, unlicensed products, and any remaining Limited SonyWarranty on the product will be considered void. It is the responsibility of the company that manufactured the unlicensed product to accommodate you, should their product cause damage to an SCEA product.
  • Turn off the BD 1080p 24Hz Output(HDMI) option
    • f the Blu-ray Disc� does not support 1080p 24Hz video mode, the video output may not display properly. Go to [BD 1080p 24Hz Output(HDMI)] under icn_settings.gif Settings icon (Settings) > [BD/DVD Settings] and select "Off".
  • Confirm that the disc you want to play is supported by the PS3™ system
    • View what disc media is supported by the PS3 system.
    • Macrovision Information (for DVD copyright protection)
      • If the PLAYSTATION 3 is connected to the television through a VCR, you may not be able to view DVD movies. This is because of the copyright protection coding that has been programmed into the discs by the DVD manufacturers. If the PS3 system is installed directly to a VCR or TV/VCR combo, please try connecting the PS3 system directly to the TV's video/audio inputs for DVD movie playback.
    • HDCP Compliancy (for Blu-ray Disc with video content)
      • If using HDMI cables, confirm whether the disc you are trying to play has High-Bandwidth Digital Content Protection (HDCP) built in. If so, confirm that the TV or display you are using is also HDCP compliant. Copyright-protected Blu-ray video discs can only be output at 1080p using an HDMI cable connected to a device that is compatible with the HDCP standard.
    • Advanced Access Content System (AACS) for Blu-ray Disc content
      • Blu-ray Disc uses the Advanced Access Content System (AACS) for audio/video content protection. If the Blu-ray Disc does not play, you may need to update your PLAYSTATION 3 to the latest system software to ensure the latest AACS keys have been updated.
      • To learn more about AACS, visit our Consumer Alerts page on AACS.

If the PLAYSTATION 3 does not recognize the disc: Back to top
  • Remove the disc and reinsert it.
  • If the disc has a label, insert it with the label side up.
  • Check whether the disc is scratched or dirty. If dirty, wipe it gently with a soft cloth.
  • Make sure the disc has not been exposed to high temperatures, high humidity or direct sunlight. When discs will not be used for an extended period of time, store them in their cases. Stacking uncased discs or storing them at an angle can cause them to warp.
  • DVD-R/DVD-RW/DVD+R/DVD+RW discs that have not been finalized cannot be played.
  • When outputting DVD content or PLAYSTATION 3 format software in SD resolution, only discs recorded in the NTSC standard can be played.
If that does not work here is Sonys Costomer Service Number
1-800-345-7669 (SONY)
Mon - Sat 6:00AM - 8:00PM PST
Sun 7:00AM - 6:30PM PST

Good Luck,
-Rel

Apr 18, 2008 | Sony Playstation 3 (PS3) Console

6 Answers

PS3 region code


Yes you can.. Blu-ray discs are not region coded.. However if you trying to play a DVD or any other format disc then it would not be possible since these are region coded.. However the PS3 games are region free.. can be bought from anywhere and played anywhere..

Hope this helps!!
~vMOT

Feb 16, 2008 | Sony Playstation 3 (PS3) Console

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