Question about SanDisk Sansa e250 MP3 Player

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'Problem obtaining the devices certificate'

Worked Ok for about a year. Now I can load tracks from CDs but when trying to load downloaded tracks I get the above error message. Any suggestions?

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The songs on the player have expired licenses - you have to renew your music service sub and try reloading them

Posted on Aug 14, 2008

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There are 2 reason why you would get that error..
1) when you transferred the tracks to the device the licenses didnt transfer...
2) The tracks you transferred are subscription tracks meaning that you have to sync your device each month in order to have those tracks playing...

If you dont have a subscription for the tracks...(you will have to format your device in that case) and also you could have a device certificate problem which can solve by formatting your device or your DRM components maybe bad...you can solve that problem by foramtting updating the firmware on the device..

If you have a subscription you need to download a new track and transfer it to the device again...that should update the licenses for every single tracks...If that doesnt do it you will have to format your device...

I hope this helps...
Please rate accordingly
Thank you
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