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Tough problem. Could be the guitar, or the wireless reciever. Try plugging the guitar in via USB and see if it works. If not, try these steps. http://hubpages.com/hub/Fix-a-Wireless-Guitar
If it's a wireless one: The battery pack may have a broken power cable inside the guitar or the power switch could be faulty. If it's a minor fault like that and the shop won't replace it then it is definitely worth opening up to check for obvious faults.
Question, are they wireless guitars or are they corded? If they are wireless, try switching the wireless cards on the playstation where the cord slot is. But use the same guitar with the different card. Thats how I was able to solve my same problem.
There should be a little black button on the front of the reciever that you push and then turn on the guitar with the on/off switch on the bottom of the guitar. If this doesn't work, try pressing the button on the reciever several times while the guitar is still on. That should work.
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