Question about Xerox WorkCentre Pro 412 All-In-One Laser Printer

1 Answer

Dead WorkCentre 412

I can't seem to get anything to work with this printer. I was given it to see if I could fix it, but it appears to be burnt out.

I could not get the LCD to even light up, so I replaced the power cord. Still nothing.
I pulled the tray out and checked for stuck paper - but it appears clean. I put new paper in the tray. I found a USB cord and am using that instead of the Parallel cord with my computer, but my computer won't detect it. I downloaded the user manual and went through the setup instructions, but it appears something may be burned out. It will not turn on. I took the back off and tried to see if any lights were on the motherboard, but there are none. Nothing starts when I hit any of the buttons - including the LCD. I pulled the back gearbox off, and re-set that, then I pulled the toner out of the front panel, shook it, and re-set that. Still nothing. No power. If there is a burnt out fuse of any kind inside the printer, I was unable to find it. The scanner door was broke off when I got it. It looks like someone tried to glue it. It could be fixed with industrial strength glue, but it appears to be having bigger problems right now. Anybody have any ideas? My email is

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers

In the front of the machine, on the side where the power cord plugs in, you will see 2 screws, about 4 inches from the bottom, about 10 inches apart, Remove those, then remove the tray where the copies fall into, Under there is the power supply, it is in a metal cage, you have to remove 3 screws to remove the top metal cover.
There are a couple of fuses on that power supply, but it is very unlikely they are bad, you can check them, but I have never seen one blow. What normally happens with that power supply, after a few years, heat cracks the print on bottom and it just does not turn on. The large capacitor on that board fail also.
I would suggest replacing the power supply, since it is that old you will also have high voltage problems that cause copy quality issues. Go on Google and type in " the parts drop". You can look up the price of a 412 power supply there. Or just call and ask for Britt. I do not work there, but have done business for them for years and they are the best in the business for parts.

Posted on Aug 10, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

What is error 027-502?

Appears to be error message related to networking.
26171215-uilodj0wn3aoics0ffhdkown-5-0.png see page 412 of 454 in the attached manual Xerox WorkCentre 5230A System Administration Manual Page 412

Apr 21, 2016 | Xerox WorkCentre 5325 5330 5335 Black...

1 Answer

Is there an on/off switch for the Workcentre pro 412?

there is no on/off button for this machine however for more features try THIS link for user manual

Nov 15, 2011 | Xerox WorkCentre Pro 412 All-In-One Laser...

1 Answer

How do I scan a photo onto my laptop using a Xerox WorkCentre Pro Scanner?

Just attach the scanner to your laptop.Install the drivers of your scanner into your laptop and restart the laptop.
Now start scaning your documents..

Apr 06, 2010 | Xerox WorkCentre Pro 412 All-In-One Laser...

1 Answer

I have a Xerox WorkCentre Pro 412 and it will not power up.

First and most simple. Plug something else into the outlet to make sure it works. If this model has a removable power cord then try re-inserting the cord. While you are there and with the cord installed, lift up then push down slightly and see if it comes on. If the power cord is removable the receptacle where it plugs in are notorious for breaking the solder connections. If this is the case it just needs to be re-soldered. If the outlet is ok, the cord is ok or hard wired in then you may have either a blown main fuse or a bad power supply.
Good Luck

Nov 30, 2009 | Xerox WorkCentre Pro 412 All-In-One Laser...

1 Answer

Xerox workcentre pro 412 printer do not work

i changed the usb cable to anthor one Parallel Port
Cable so i think the adapter of usb cable is damaged so now it work.

Jul 06, 2009 | Xerox WorkCentre Pro 412 All-In-One Laser...

2 Answers

Xerox workcentre pro 412 driver compatability with vista

this printer is not compatible with vista. Only solution I have found is to buy a new printer

Dec 28, 2008 | Office Equipment & Supplies

1 Answer

Printer is very slow

In machine settings there is a setting for the USB port , it has a fast and slow setting.
The M15 technically is not a intended to be a network printer.
You can look into hooking it up to a pocket pro device which is a small print server.
There are other products that you can use to set up that, way.

Apr 24, 2008 | Xerox WorkCentre M15i Laser Printer

2 Answers

Describe your Xerox WorkCentre Pro 412... Problem:Scanner

Turn off the copier first.
Look under the copier, there by where the copies come out, look just above that portion of the machine. There will be a green sliding latch; one side has a picture of a pad lock for lock, the other side has a un-lock position, slide the latch to the unlock position.
Turn on the copier, and the machine should work.
That latch is for transporting the copier when being moved. It will hold the scanner in place so it does not move around.

Apr 23, 2008 | Xerox WorkCentre Pro 412 All-In-One Laser...

Not finding what you are looking for?
Xerox WorkCentre Pro 412 All-In-One Laser Printer Logo

66 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts


Level 2 Expert

97 Answers


Level 1 Expert

33 Answers

Philip Hughes

Level 2 Expert

72 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides