Question about Sunbeam Heritage 2346 Stand Mixer
I received the above-named mixer for Christmas 2007. I am very disappointed in it..but Im wondering if there is something I am doing wrong or just the way the mixer works. When I am attempting to do any kind of mixing, the beaters dont sit next to the bowl like they should to at least scrape the side of the bowl as I go. This is VERY irritating and I have actually only used the mixer three times since December, even though I make mashed potatoes and bake a lot of cakes and cookies. Is there something Im doing wrong? I do not have the original box that this mixer came in, so sending it anywhere for repair could become a major hassle for me.
Thank you, in advance, for any help you can offer!
Ok um.... did you read your warranty? If you had you would see that this model has a two year warranty.
If you simply called 1 800 458 8407 and told them the problem, they would file your claim and then tell you to cut the plug end off of the cord and send it (Not the unit) along with a copy of the receipt for replacement. They will then send you a brand new unit in the mail to your home. You get to keep everything, including the original unit!!. Now you have double everything (Bowls, Beaters....Mixer) That is a awesome warranty.
Posted on Dec 22, 2008
I don't mean to be too basic, but have you used the slider at the mixer base that moves the bowl so the beater can be at the bowl edge or towards the middle? It works on ours, it's the black pad or button there at the front of the base, just push down and slide it. Maybe they made a cheaper model with no sliding base.
Posted on Sep 18, 2008
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