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Scanner: HP Scanjet G3010

No matter what I try on this web, I keep getting information that this is related to a printer, which it is NOT. It is the HP Scanjet G3010, which I purchased from HP on line on the 19th of February 2008.

I am trying to download it to my computer which is running on Windows Vista. I received 3 different disks in the package, a brief description on glossy paper on how to install. I used the disk, numbered at the bottom with the code: L1985-1001. I have 2 other disks on with the bottom code of: L1956-10015 and the third for Mac.

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  • Anonymous Nov 04, 2008

    I just purchased this HP scanner G 3010 On OCT 31, 2008..Installed software. But it would not work with vista correctly. I spent about 1 hour 25 min. on the phone with hp tech support. No matter what we tried it would not work. The Hp solution thats is supposed to let you choose scanning would not even recognize that I had hp product on my computer.. I believe there is some conflict between vista and the scanner. Even though it states vista compatable. Just boxed it up and sending it back tomorrow.

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  • Scanners Master
  • 5,568 Answers

I'm not sure what your problem is but you seem to need drivers for Vista for your unit.

This is as far as I can go wihtout knowing more but check here:


http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?lang=en&cc=us&prodNameId=1849438&taskId=135&prodTypeId=15179&prodSeriesId=1849437&submit.y=6&submit.x=4&lang=en&cc=us

Posted on Aug 10, 2008

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