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Philips GoGear SA2520 Won't turn on and won't connect to the PC

I bought a Philips GoGear SA2520 just a few weeks ago and now it won't turn on. At first I though it was the battery that was giving problems, but I bought brand new ones and it still won't turn on. I tried the Philips Device Manager, but it cannot repair anything, because the MP3 is not recognized by my PC. My brother used it on his PC a couple of times, I don't know if that's what caused the problem. :/

The MP3 screen lights up when I connect it, but only says "Ok to disconnect!". When I disconnect it, it crushes and I have to remove the battery in order for it to switch off.

I really need help with this. And Thank You in Advance!

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IF THE PROBLEM OCCURED AFTER UR BROTHER USED IT ,SORRY TO SAY THAT VERY WELL MAY BE THE PROBLEM. THE UNIT MAY HAVE GOTTEN DAMAGED WHILE PLUGGING THE DEVICE IN OR WHILE TRANSPORTING THE DEVICE FROM PLACE TO PLACE. THESE R SENSITIVE ELECTRONICS AND SOMETIMES WE NEED TO BE MORE CAREFUL WHEN TRANSPORTING. THE DEVICE IS MALFUNCTIONING AND THERE IS NO STANDARD WAY TO REPAIR YOURSELF. TRY TO RETURN IT TO THE RETAILER, AND LET THEM CHECK IT OUT ,IT MAY BE SOMETHING COMMON WITH THE UNIT IT SELF

Posted on Aug 11, 2008

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Posted on Jan 02, 2017

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

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