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I am trying to install the HP Scanjet G 3010 and I keep getting an error message: Instant Error 2738 and the download stops. I bought this scanner on 02-19-2008 and am just now trying to download the software to my computer. I received 3 different disks in the package, and a "so called" how to install. I did not receive any brochure on how to use this scanner in the package. I am 83 years old, not a computer nerd, but have used my computer extensivly to research my ancestry, take classes on line, so I know a bit about computers. This problem has me stumped. Can you help?

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Are you installalling on window vista O/S?you can go to the vbscript.dll on C:\WINDOWS\System32. from
Start -> All Programs -> Accessories -> Command Prompt
Run as administrator. Then in the Administrator Command Prompt window, I
complete and entered the line C:\Windows\System32>regsvr vbscript.dll.
OK the RegSur32 message and both programs installed.or you can check this link www.hp.com/go/ize for the vista version

Posted on Aug 09, 2008

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Do not connect the device to the computer till it prompts you to do it, just install the software without connecting the device and follow the on screen instructions.before the installation completes it will ask you to connect the device, you can then connect your device .your pc will detect the device and get installed and will be ready to use.

Posted on Aug 09, 2008

  • tech expert12 Aug 10, 2008

    need more help regarding drivers compatibility feel free for further help

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  • micromaster
    micromaster Aug 09, 2008


    Installing the HP Photo and Imaging software











    CAUTION:


    If you are installing the scanner on a Windows computer, do not
    connect the Universal Serial Bus (USB) cable to the computer yet. Install the scanning software before
    connecting the USB cable.









    1. Close all of the programs that are running on the computer.


    2. Insert the HP Photosmart CD into the CD-ROM drive on the computer. The installation dialog box displays.














      NOTE:



      If the installation dialog box does not display, click
      Start
      and then click
      Run
      .
      In the Open text field, type
      D:\setup.exe
      where D: is the letter of the CD-ROM drive. Click
      OK
      .








    3. Click
      Install Software
      .



    4. Follow the instructions that display on the screen to complete the software installation.





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Hello,
Is Windows Vista your operating system??...Thank you

Please post back for further assistance..Regards!!..

Posted on Aug 09, 2008

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Try this one , connect the scanner to your computer and restart it then a fonund new hardware wizard will come that will ask you to install software of rthat scanner which is detected as a new device attach to your computer , then just put the setup CD for your scanner and let the wizard install it automatically for you..

Hope that helps............

Posted on Aug 09, 2008

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Posted on Jan 02, 2017

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My hp scanjet 2400 stops at warming up then shows unexpected error. please help


Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
  1. Click Start , point to Settings , and then click Control Panel .
  2. Click Add/Remove Programs .
  3. In the list of programs that displays, look for the following entries:
    • HP Image Zone
    • HP Photo and Imaging Gallery
  4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
  5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
  6. If the issue persists, try the next solution.
Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00259434&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=297430


I hope you issue should be fix to lessen your frustrations.You can do it

Regards

Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

Apr 10, 2011 | Office Equipment & Supplies

1 Answer

Error message 2753 MSI.dot4wrp message when trying to install HP Photosmart c4480


I had the same problem. I tried to install my new HP Photosmart 8550 printer onto my HP desktop, I am running on Vista 64 bit. Kept getting fatal error MSI.dot4wrp40 over and over again. Upset that my Windows installer was corrupted. I search the internet for this error and realized that this only comes up with NEW HP Printers and scanners. I went to Epson's website and downloaded a driver for one of their photo printers and downloaded the driver for the Epson Stylus Photo1400 Vista 64 bit driver, and guess what it installed I went and bought this printer and I am up and running again. Sorry HP I am jumping ship. The week before I tired to install this HP printer, I installed Print Shop Pro Publisher 23, Blackberry desktop, and Canon digital utilities which in fact all use Window Installer. All installed with no problem, and they are all working. I believe this error message has to be a conflict between HP and Microsoft's 64 bit OS only.... Google THIS ERROR and you will notice only HP comes up.

Dec 29, 2009 | HP Photosmart C4480 All-In-One InkJet...

1 Answer

HP PSC2355p all in one, cannot use scanner, error messages, cant


Try going to windows update, use administrator options, and download and install windows installer 3.1, and then try re-installing your printer.

Feb 10, 2009 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

Can't scan


Any idea what MSI error message you had? HP has a product page for the PSC 1315. Click here to go to the product page. Once you're on the product page, you can search for MSI and you'll get a number of pages to choose from. You need to know the specific error message to choose the right one. HOWEVER, those errors mostly look like ones you'd see while installing.

If you didn't see those errors when you were installing, you might try to uninstall and reinstall your software/drivers. The drivers HP has for download are newer than the drivers that were on the CD when you bought the printer. The newer drivers are available here.




Sep 16, 2008 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

I recently purchased an HP photosmar C7280 all-in-one printer,scanner .copier fax. When installing software get error 2738 and also MSI.HP software update. have tried reinstall three times. Help


Hi,

I would guess you are running windows Vista. This is a VBscript runtime error. To fix this,

goto Start > All Programs > Accessories > then right click on "command prompt" , choose run as administrator

in command prompt type in:

regsvr32 vbscript.dll

hit enter

Try installing now..

Hope this fixes your problem!

Sep 05, 2008 | HP Office Equipment & Supplies

1 Answer

Installing new hp scanner. Went through installation ok. Then got stuck on sign up now menu. Error message - cannot connect to the internet to find hp website to sign up (register?) I am connected to...


I had this same problem with my scanjet 4050, and this was about a year ago, trying to remember, oh yes, I eventually deleted the original software installation. Then I went out to HP.com and downloaded software and drivers from the site. I do believe that fixed it. I remember that I had several conversations with Tech Support, without satisfaction, like I said it was a year ago, but I think that is how I solved the problem. By the way I am pleased with the machine and its performance this past year.

Aug 07, 2008 | HP Office Equipment & Supplies

3 Answers

Scanner not found


Macintosh: Scanning Software Does Not Open or Stops Responding in Mac OS X V10.4
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01396146&lc=en&dlc=en&cc=us&product=1138342&rule=15414&lang=en



The link will take you to the HP page where the handle for this problem is detailed. I did every step as listed and downloaded updated driver / software for the 4315. It works!



Aug 04, 2008 | HP OfficeJet 4315 All-In-One InkJet...

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