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I am trying to install the HP Scanjet G 3010 and I keep getting an error message: Instant Error 2738 and the download stops. I bought this scanner on 02-19-2008 and am just now trying to download the software to my computer. I received 3 different disks in the package, and a "so called" how to install. I did not receive any brochure on how to use this scanner in the package. I am 83 years old, not a computer nerd, but have used my computer extensivly to research my ancestry, take classes on line, so I know a bit about computers. This problem has me stumped. Can you help?

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Are you installalling on window vista O/S?you can go to the vbscript.dll on C:\WINDOWS\System32. from
Start -> All Programs -> Accessories -> Command Prompt
Run as administrator. Then in the Administrator Command Prompt window, I
complete and entered the line C:\Windows\System32>regsvr vbscript.dll.
OK the RegSur32 message and both programs installed.or you can check this link www.hp.com/go/ize for the vista version

Posted on Aug 09, 2008

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Do not connect the device to the computer till it prompts you to do it, just install the software without connecting the device and follow the on screen instructions.before the installation completes it will ask you to connect the device, you can then connect your device .your pc will detect the device and get installed and will be ready to use.

Posted on Aug 09, 2008

  • tech expert12 Aug 10, 2008

    need more help regarding drivers compatibility feel free for further help

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  • micromaster
    micromaster Aug 09, 2008


    Installing the HP Photo and Imaging software











    CAUTION:


    If you are installing the scanner on a Windows computer, do not
    connect the Universal Serial Bus (USB) cable to the computer yet. Install the scanning software before
    connecting the USB cable.









    1. Close all of the programs that are running on the computer.


    2. Insert the HP Photosmart CD into the CD-ROM drive on the computer. The installation dialog box displays.














      NOTE:



      If the installation dialog box does not display, click
      Start
      and then click
      Run
      .
      In the Open text field, type
      D:\setup.exe
      where D: is the letter of the CD-ROM drive. Click
      OK
      .








    3. Click
      Install Software
      .



    4. Follow the instructions that display on the screen to complete the software installation.





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Hello,
Is Windows Vista your operating system??...Thank you

Please post back for further assistance..Regards!!..

Posted on Aug 09, 2008

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Try this one , connect the scanner to your computer and restart it then a fonund new hardware wizard will come that will ask you to install software of rthat scanner which is detected as a new device attach to your computer , then just put the setup CD for your scanner and let the wizard install it automatically for you..

Hope that helps............

Posted on Aug 09, 2008

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Posted on Jan 02, 2017

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Editing text


s.gif Select from the list below s.gif s.gif s.gifs.gif

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