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'after a while' what do you mean ? is it during windows setup ??? do you mean that because of this problem, windows setup doesn't end properly
please describe WHEN the problem occurs, AND the message you see !
If the tray is out of alignment you may as well replace the entire DVD R/W device. Even if you manage to reset the alignment, the read/write head may be misaligned and recording messed up. A new drive is only $30
Sometimes your CD/DVD drive is hidden by default if it's empty. There is a setting for that. If you have a disk in there and the drive is not showing up then you should check the power and sata or ide cables to the drive inside the case. If they are connected properly, then you need to replace the drive.
This drive recognizes almost all formats of CD & DVDs available in the market
The drive can read and write the following media
1. Write CD R / CDRW / Read CD , CDR, and CDRW
2. Read & Write DVD +R, DVD -R, DVD +-R, DVD RW / Dual layer DVD.
Normal drives will be specific to only DVD +R or DVD -R or single layer.
According to your Service Tag, your machine was shipped with an 8X DVD -ROM & 24X CD/RW Combo Drive, so yes you will need to purchase a DVDRW drive. There is a single layer burner that 4.7GB, and a dual layer model for 8.5GB. They can be purchased from Dell directly, or eBay, Amazon etc (same drive fits D630, D830 etc) and there is a rectangular button on the lower right hand side of the drive that you press in, to pull out the existing CDRW, and simply slide the new drive in. You will need a Burning software like Roxio or Nero to burn DVD's onto the new drive.
the burner doesnt require a driver. all cd, cdr cdrw, dvd, dvdr ,dvdrw, run off of a generic set of drivers that are part of all window operating systems. what you need is a software application to burn projects like nero, roxio or many more. if your just burning cds then windows media player can do all that, but if its dvd then you need the ones iu mentioned or some others not mentioned. heres a link that will take you to a freeware site and the products work just as well as the ones you pay for.once you oipen the page if you see a yellow bar appear in the upper section of the page click there to download if nit use the click here link on the screen . http://download.cnet.com/3001-20_4-10217894.html?spi=0db4a33d169f89861ff273006dac4100