Question about Canon imageCLASS MF8180C All-In-One Laser Printer

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Can't find paper causing Jam

I have taken this machine apart as far as I dare go to find the paper causing a jam message. I cant find the mystery paper. Any ideas? Thank you in advance

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  • Anonymous Nov 13, 2008

    display says there is a paper jam but I can't find a shred of paper in the printer

  • kellygaetz Jan 23, 2009

    We also have the machine apart as far as we can take it. There is no paper anywhere in it. We have unplugged and reassembled. I know the com,plete paper track but we cannot get the alarm light to turn off.

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  • 191 Answers

Please go to this link

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=335&modelid=13099#SupportDetailAct


and type in there that you are looking for paper jam issue it will give you number of steps follow then and that will resolve the issue.

Posted on Sep 18, 2008

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It always says paper jam and it has no paper jam


  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.


if the problem remains, some of the sensor / switches might have become stuck or are out of place, or there is still a small piece of paper or something else inside the machine and its coming up as a paper jam.

The machine would need to be taken apart and cleaned to solve the issue.

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The screeching sound is caused when the print head reaches the end of its travel and hits the paper jam which you cannot see using the suggested jam-clearing steps. So

1. unplug the printer
2. lift the cover so the blue support on the left holds the cover up
3. plug in the printer, watch the printer head move
4. after it stops, gently move the printer head toward the middle and look at the far ends of travel. you should find the cause(s) of the jam up against the sides of the printer. remove with needle-nose pliers.
5. replace cover, plug in the machine. it will go through a cleaning or 2, but it should be ready to go after that

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You can take it to BestBuy for service, as they are an authorized service provider for HP, but you can expect to pay for a repair.

-Remove rear access door and thoroughly inspect for ANY tiny pieces of paper. The smallest ones can be a HUGE problem.

-Remove ink cartridges and printheads. Close doors. Disconnect power. Wait 30 seconds. Reconnect power WHILE holding #,6 on the keypad. This will perform a thorough reset of the unit.

A costly potential fix is new ink cartridges. Even though cartridges print fine, they CAN cause something like this but unfortunately it is more likely a waste of money than a fix.

If you are unable to find your receipts and the above did not work for you, the only other thing you can really do is call technical support and escalate the case. Insist to speak to a supervisor, then a supervisor's supervisor.

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Mysterious paper jam


try this..
  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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