Question about PC Desktops

6 Answers

I have a new Gateway computer with Microsoft Vista. My Windows installer program I think has problems in the registry. I can not install or remove any programs as the installer "locks up" I have tried system restore and that will not work. I have even tried "RegCure" which scans the system but also locks up once assigned to fix the errors. Is there a way to fix my Windows Installer without reloading my operating system?!

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  • 2 more comments 
  • jniemec Aug 09, 2008

    Ok I tried this with no luck. CC Cleaner did install and run ok and "fixed" errors. But Windows installer still locks up when trying to uninstall or install a program. I wonder if there is a registry patch for this?

  • jniemec Aug 09, 2008

    I had already tried the Windows cleanup utility and it also locks up once running. Tried it again after you suggested with no luck. This is a difficult problem to fix.

  • jniemec Aug 09, 2008

    The Windows Installer on my Microsoft Vista operating system locks up when trying to install or uninstall any programs. I have tried CCcleaner which installed and ran ok but to no avail. I have tried System restore and it will not start. I have even tried Regcure which scans the system but also locks up once assigned to fix the errors.

    Is there a way to fix my Windows Installer without reloading my operating system?!
    I wonder if there is a registry patch for this?
    I had already tried the Windows cleanup utility and it also locks up once running. This is a difficult problem to fix, any suggestions.

  • jniemec Aug 09, 2008

    System restore will not start either. I have tried this numerous times. Are there any registry patches or safe mode things I should try before reformatting my hard drive? (I really don't want to do this....



    Joe

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  • 521 Answers

Reformatting the partition is little bit time consuming but garanteed option try this.

Posted on Aug 09, 2008

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  • 6,487 Answers

Did you try booting using the Last Known Good Configuartion?? If not try that one.

Posted on Aug 09, 2008

  • Mark Gil
    Mark Gil Aug 09, 2008

    Restart the laptop then press F5 or F2 on the keyboard so you can access the Boot menu then click on advance then select the option Last Known Good Configuartion and your computer will restore itself to the time that it was working fine...



    Hope that helps.........

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  • 125 Answers

If your having problems installing software or programs with the new Vista windows, most installations of software will not work correctly with you authorizing the permission. The best way to do this is to explore the cd in my computer and find the setup, install or autorun file. Right click on it and Click on run as administrator.

Posted on Aug 09, 2008

  • Igor Ceke Aug 09, 2008

    Also with the Vista you need to make sure you receive and install all updates so that the functionality of your system can work correctly.

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  • 2,794 Answers

Your probably better off starting over by reformatting the partition and restoring windows if system restore isn't working.



Posted on Aug 09, 2008

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  • 395 Answers

System Restore should fix it - roll back to an earlier point in time when you did not have a problem.

Posted on Aug 09, 2008

  • Steve Si
    Steve Si Aug 09, 2008

    Some Vista PCs have a Repair function. Press F8 every half-second just before it boots and see if you have a repair option in the menu. Then choose keyboard and login. It should attempt or offer to repair the system.

    If that still does not work, the same menu may give you option to restore the original factory image. You may also be able to access the command prompt and copy any important files to a USB storage device.

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  • 13,433 Answers

Try ccleaner

www.ccleaner.com

Posted on Aug 09, 2008

  • 3 more comments 
  • Ekse Aug 09, 2008

    Do a cleanup with the program, it can also clean registry errors, then try uninstalling the program you wanted to uninstall originally. either from vista control panel or from the ccleaner.



    Thanks,

    Ekse

  • Ekse Aug 09, 2008

    you can also try



    Hold down the windows key and press R so the run menu pops up



    type in cmd and press enter



    in the shell window, type in

    msiexec /unregister press enter,

    wait a minute and type in
    msiexec /regserver press enter.

  • Ekse Aug 09, 2008
  • Ekse Aug 09, 2008

    Have you tried one by one? remove everything possible.



    Basically the installer would need to be cleaned, cleared out and returned to the original state, have you tried system restore?

  • Ekse Aug 09, 2008

    If you must have it working without a reinstall, I suggest takeing it to a local professional who can work at the laptop and fix the issue, I could probably fix it up in a hour or two.

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My Gateway computer is extreamly slow. Could the processor be the problem?


A slow computer could be caused by a number of things - 1. Insufficient RAM (memory) - if your computer has less than 512Mb of RAM then increase it to at least 1Gb of RAM. 2. Registry problems - clean and repair the registry, it will contain unused registry keys. Use programs such as Registry Mechanic, Microsoft RegClean etc. 3. Uninstall/remove unused programs, this will also free up hard disk space. 4. Not enough hard disk space - swap file space may need to be increased if Windows hasn't been configured to manage it. 5. Install latest Windows updates. 6. Update virus definition files and scan computer for viruses, Trojans, malware etc. 7. Clear the Internet cache for faster browsing. 8. Hard disk maintenance is required at least once a month to keep it functioning efficiently. Run the following programs - Disk Cleanup - removes temporary files that are no longer used and to recovers hard disk space. Disk Defragmenter to make fragmented files into contiguous files and therefore the hard disk access is faster.

Feb 04, 2013 | Gateway 700GR PC Desktop

Tip

How to make your computer faster


1. Defragment your computer hard disk using free tools like SmartDefrag.
2. You should also defragment your Windows pagefile and registry.
3. Clean up hard drive disk space being taken up by temporary files, the recycle bin, hibernation and more. You can also use a tool like TreeSize to determine what is taking up space on your hard drive.
4. Load up Windows faster by using Startup Delayer, a free program that will speed up the boot time of Windows by delaying the startup of programs.
5. Speaking of startup programs, many of them are useless and can be turned off. Use the MSCONFIG utility to disable startup programs.
6. By default, the size of the paging file is controlled by Windows, which can cause defragmentation. Also, the paging file should be on a different hard drive or partition than the boot partition. Read here on the rules for best paging file performance.
7. In Windows XP and Vista, the Windows Search indexing service is turned on for all local hard drives. Turning off indexing is a simple way to increase performance.
8. If you don’t care about all the fancy visual effects in Windows, you can turn them off by going to Performance Options.
9. You can optimize the Windows boot time using a free program called Bootvis from Microsoft.
10. Clean your registry by removing broken shortcuts, missing shared DLLs, invalid paths, invalid installer references and more. Read about the 10 best and free registry cleaners.
11. One of the main reasons why PC’s are slow is because of spyware. There are many programs to remove spyware including Ad-Aware, Giant Antispyware, SUPERAntiSpyware, and more.
12. If you have a deeper spyware infection that is very hard to remove, you can use HijackThis to remove spyware.
13. Remove unwanted pre-installed software (aka junk software) from your new PC using PC Decrapifier.
14. Disable unnecessary Windows services, settings, and programs that slow down your computer.
15. Tweak Windows XP and tweak Windows Vista settings using free programs
16. Disable UAC (User Account Control) in Windows Vista
17. Tweak your mouse settings so that you can copy and paste faster, scroll faster, navigate quickly while browsing and more. Read here to learn how to tweak your mouse.
18. Delete temporary and unused files on your computer using a free program like CCleaner. It can also fix issues with your registry.
19. Delete your Internet browsing history, temporary Internet files, cookies to free up disk space.
20. Clean out the Windows prefetch folder to improve performance.
21. Disable the XP boot logo to speed up Windows boot time.
22. Reduce the number of fonts that your computer has to load up on startup.
23. Force Windows to unload DLLs from memory to free up RAM.
24. Run DOS programs in separate memory spaces for better performance.
25. Turn off system restore only if you regularly backup your Windows machine using third party software.
26. Move or change the location of your My Documents folder so that it is on a separate partition or hard drive.
27. Turn off default disk performance monitors on Windows XP to increase performance.
28. Speed up boot time by disabling unused ports on your Windows machine.
29. Use Process Lasso to speed up your computer by allowing it to make sure that no one process can completely overtake the CPU.
30. Make icons appear faster while browsing in My Computer by disabling search for network files and printers.
31. Speed up browsing of pictures and videos in Windows Vista by disabling the Vista thumbnails cache.
32. Edit the right-click context menu in Windows XP and Vista and remove unnecessary items to increase display speed.
33. Use the Windows Performance Toolkit and the trace logs to speed up Windows boot time.
34. Speed up your Internet browsing by using an external DNS server such as OpenDNS.
35. Improve Vista performance by using ReadyBoost, a new feature whereby Vista can use the free space on your USB drive as a caching mechanism.
36. If you have a slow Internet connection, you can browse web pages faster using a service called Finch, which converts it into simple text.
37. Use Vista Services Optimizer to disable unnecessary services in Vista safely.
38. Also, check out my list of web accelerators, which are programs that try to prefetch and cache the sites you are going to visit.
39. Speed up Mozilla Firefox by tweaking the configuration settings and by installing an add-on called FasterFox.
40. Learn how to build your own computer with the fastest parts and best hardware.
41. Use a program called TeraCopy to speed up file copying in Windows XP and Vista.
42. Disable automatic Last Access Timestamp to speed up Windows XP.
43. Speed up the Start Menu in Vista by hacking the MenuShowDelay key in the registry.
44. Increase the FileSystem memory cache in Vista to utilize a system with a large amount of RAM.
45. Install more RAM if you are running XP with less than 512 MB or Vista with less than 1 GB of RAM.
46. Shut down XP faster by reducing the wait time to kill hung applications.
47. Make sure that you have selected “Adjust for best performance” on the Performance tab in System Properties.
48. If you are reinstalling Windows, make sure that you partition your hard drives correctly to maximize performance.
49. Use Altiris software virtualization to install all of your programs into a virtual layer that does not affect the registry or system files.
50. Create and install virtual machines for free and install junk program, games, etc into the virtual machines instead of the host operating system. Check out Sun openxVM.

on Apr 06, 2010 | PC Desktops

1 Answer

Windows 7 Keygen won't execute and causes a APPCRASH


Delete any new programs that you have downloaded.


Often, the cause of corruption in a computer system is a bad download that installs harmful files.


If you started to get the Appcrash error on your system after downloading a new program or software from the Internet, it's highly likely you have downloaded a bad product.


Use the "Add/Remove Programs" feature in the Control Panel to get rid of the program immediately.


Uninstall the program that is crashing.


It is possible to fix the program's corrupted files while the program is still installed, but to make sure that you clear the program files completely, it is safest to completely uninstall it from the system.


Run a full scan of your computer.


Your computer should already have antivirus software installed that can scan for corrupted files and either fix them or delete them from your system.


If you do not have antivirus software on your computer, that could be a big part of the problem.


Purchase and install antivirus software as soon as possible.


Once you have the antivirus program installed, open it and click "Scan Computer."


The antivirus scan will isolate bad files and you will be given the option to remove them from your system.


Reinstall the program that was crashing.


Now that the corrupted files have all been removed, your program should run smoothly after reinstallation.


Check for program incompatibility.


If, after a thorough scan and cleaning of your computer and reinstallation of your program, the


Appcrash errors continue, the program you are trying to use may not be compatible with your operating system or other programs on your computer


rather than purchasing an antivirus program use one of these freeware programs


http://www.majorgeeks.com/Microsoft_Security_Essentials_for_Windows_d6242.html

microsoft security essentials your operating system must be registered

Win7/Vista/XP 64 bit

http://majorgeeks.com/downloadget.php?id=4281&file=1&evp=dbb3b0aebe6a6a4ff18089a6489a5e62 anti malware free edition Win XP/2003/Vista/Windows7


http://windows.microsoft.com/en-US/windows/products/security-essentials/product-information

malware protection


http://100-downloads.com/download.php?p=615

windows xp microsoft security essentials


http://100-downloads.com/download.php?p=614

windows 7 microsoft security essentials


hope this helps

Nov 20, 2012 | PC Desktops

3 Answers

Problem with DVD/CD ROM Driver. It wont load dvd/cd's.


BAD DVD
Windows 7
To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:
http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter
Back to the top
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
Now go to the "Did this fix the problem?" section.
Back to the top
Windows XP
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
Now go to the "Did this fix the problem?" section.
Back to the top
Did this fix the problem?
Windows 7
Click Start, click Computer, and then see whether the drive is listed.
Windows Vista
Click Start, click Computer, and then see whether the drive is listed.
Windows XP
Click Start, click My Computer, and then see whether the drive is listed.
Back to the top
Is the drive listed?
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
iTunes software by Apple
Nero software by Nero Inc
Roxio Creator software by Sonic Solutions
Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If you still cannot play or access a CD or DVD, please see the "Next steps" section.
If the drive is not listed, remove and reinstall the existing drivers.
Back to the top
Remove and reinstall drivers
If the drive is not listed, remove and reinstall the existing drivers. To do this, follow these steps:
Windows 7
Click Start, and then click Control Panel.
Click System and Security, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed
Windows Vista
Click Start, and then click Control Panel.
Click System and Maintenance, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed.
Windows XP
Click Start, and then click Control Panel.
Click System and Maintenance, and then click System,
On the Hardware tab, click Device Manager. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed.
See if reinstalling the drivers fixed the problem.
Now try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
iTunes software by Apple
Nero software by Nero Inc
Roxio Creator software by Sonic Solutions
Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, please see the "Next steps" section.
Back to the top
Next steps
If this method did not help you, you might want to use the Microsoft Customer Support Services Web site to find other solutions. Some services that the Microsoft Customer Support Services Web site provides include the following:
Searchable Knowledge Base: Search technical support information and self-help tools for Microsoft products.
Solution Centers: View product-specific frequently asked questions and support highlights.
Microsoft Product Support Newsgroups: Contact counterparts, peers, and Microsoft Most Valuable Professionals (MVPs).
Other Support Options: Use the Web to ask a question, to contact Microsoft Customer Support Services, or to provide feedback.
If you continue to have questions after you use these Microsoft Web sites, or if you cannot find a solution on the Microsoft Support Services Web site, click the following link to contact Support:
http://support.microsoft.com/contactus
Back to the top
More information
This issue may have occurred after one of the following situations:
You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
You install or uninstall CD or DVD recording programs.
You uninstall Microsoft Digital Image.
You may see one of the following error messages:
One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.
Error message 1
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
Error message 2
A driver for this device was not required, and has been disabled (Code 32 or Code 31).
Error message 3
Your registry might be corrupted. (Code 19)
An "error code 39" error message.
A message that resembles the following appears in the notification area:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

Feb 23, 2010 | PC Desktops

1 Answer

Cleaning my files, accidentally lost drivers for my Pioneer DVD-ROM DVD-117R, also Pioneer DVD-RW DVR-104....driver 5.1.2535.0 System restore could not take me back far enough, and cannot load Recovery...


BAD DVD
Windows 7
To resolve this problem on a computer that is running Windows 7, use the Hardware and Devices troubleshooter. For more information about how to open this troubleshooter in Windows 7, visit the following Microsoft Web site:
http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter
Back to the top
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
Now go to the "Did this fix the problem?" section.
Back to the top
Windows XP
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.
Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
Now go to the "Did this fix the problem?" section.
Back to the top
Did this fix the problem?
Windows 7
Click Start, click Computer, and then see whether the drive is listed.
Windows Vista
Click Start, click Computer, and then see whether the drive is listed.
Windows XP
Click Start, click My Computer, and then see whether the drive is listed.
Back to the top
Is the drive listed?
If the drive is listed, try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
iTunes software by Apple
Nero software by Nero Inc
Roxio Creator software by Sonic Solutions
Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If you still cannot play or access a CD or DVD, please see the "Next steps" section.
If the drive is not listed, remove and reinstall the existing drivers.
Back to the top
Remove and reinstall drivers
If the drive is not listed, remove and reinstall the existing drivers. To do this, follow these steps:
Windows 7
Click Start, and then click Control Panel.
Click System and Security, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed
Windows Vista
Click Start, and then click Control Panel.
Click System and Maintenance, click System, and then click Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed.
Windows XP
Click Start, and then click Control Panel.
Click System and Maintenance, and then click System,
On the Hardware tab, click Device Manager. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.
When you are prompted to confirm that you want to remove the device, click OK.
Restart the computer.
After the computer restarts, the drivers will be automatically installed.
See if reinstalling the drivers fixed the problem.
Now try to play or access a CD or DVD.
If you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, you may have to reinstall some programs. Some programs might not be able to use your CD or DVD drive until you reinstall those programs. If the problem occurs again when you install or uninstall those programs, contact the manufacturer of the program to see if an update is available that solves the problem. Some examples of programs that might be affected are:
iTunes software by Apple
Nero software by Nero Inc
Roxio Creator software by Sonic Solutions
Zune software by Microsoft
After reinstalling your programs, if you can play or access a CD or DVD, you are finished with this article.
If you cannot play or access a CD or DVD, please see the "Next steps" section.
Back to the top
Next steps
If this method did not help you, you might want to use the Microsoft Customer Support Services Web site to find other solutions. Some services that the Microsoft Customer Support Services Web site provides include the following:
Searchable Knowledge Base: Search technical support information and self-help tools for Microsoft products.
Solution Centers: View product-specific frequently asked questions and support highlights.
Microsoft Product Support Newsgroups: Contact counterparts, peers, and Microsoft Most Valuable Professionals (MVPs).
Other Support Options: Use the Web to ask a question, to contact Microsoft Customer Support Services, or to provide feedback.
If you continue to have questions after you use these Microsoft Web sites, or if you cannot find a solution on the Microsoft Support Services Web site, click the following link to contact Support:
http://support.microsoft.com/contactus
Back to the top
More information
This issue may have occurred after one of the following situations:
You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
You install or uninstall CD or DVD recording programs.
You uninstall Microsoft Digital Image.
You may see one of the following error messages:
One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.
Error message 1
The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
Error message 2
A driver for this device was not required, and has been disabled (Code 32 or Code 31).
Error message 3
Your registry might be corrupted. (Code 19)
An "error code 39" error message.
A message that resembles the following appears in the notification area:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

Feb 23, 2010 | PC Desktops

3 Answers

My computer is slow and choppy. Is there anything I can do at home to speed it up a little?


depends on what computer you have. you might wanna check one of those reg edit cleaners (be sure not to take a virus though). check if you have enough hardrive space (should always be ~15gb on your main partition). check your startup items, and remove those you dont want to. Check your drivers, if they are up to date (videocard driver ie).
and what always helps @ me, is a complete reinstall of the computer.

btw, what are the spec's of your computeR?

Jan 12, 2010 | Gateway PC Desktops

2 Answers

Norton 360 install has replaced/overridden DVD drive


Hi, I can certainly understand how you feel and hope I can help.

error 19 isnt necesarily a corrupt driver, it can be 2 drivers trying to use the same resource (as in norton's backup drive and your cd drive, for example)

Try this - Click the start button, right click on "Computer", select "Properties", then click "Device Manager" in the upper left hand corner.

Open the bit that says "CD/DVD Drives" and try right clicking on the drives there and selecting "Update Driver Software". This will probably do nothing. Don't worry, I didnt really expect it to. Now right click on the drives, and select "Delete" and then reboot. This will reset the drivers for ya.

This fix usually DOES work. Most of the time. If it doesnt work, try the ones below.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Hope these help.

Dec 05, 2009 | Gateway GT5435E Refurbished AMD Desktop...

1 Answer

Computer dell running vista program


http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe This is a CLEAN-UP utility from Microsoft.
  1. Download it
  2. Install it
  3. ONLY remove Item related to the web cam.
  4. Reboot
This tool is much different from a un-install If this does NOT fix your problem, POST BACK

Apr 13, 2009 | PC Desktops

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