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Hp scanner problem

When i try to turn on it comes on but says (scanner failure. turn power off and then on.) idid but does nott work

please help me on that

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Whats the model number of your HP scanner ?
if its a USB type you must power up the scanner but unplug the USB lead, load the driver software and wait until it tells you to connect the USB lead, to complete the process
HP printers & scanners are very difficult to
get up and running
good luck

Posted on Aug 10, 2008

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1 Answer

My HP Photosmart C5240 will print from computer but will not scan or make copies.


Is there any error message displayed on the control panel of the printer just like one of the following:
Scanner failure, power off and on
Scanner System Failure
Scanner failed, cannot make copies or fax
Scanner failure. Unable to scan, copy, or send a fax
Scanner failure, cycle power

You may want to try following these steps:
1. Check if the scanner light does turn on when you initiated the scanning process, if not you need to reset the product.
2. Try using your other electrical outlet because your AVR or Surge Extension may not be providing enough voltage for the printer.
3. Try using dirty cycle, meaning you need to directly cut the power of your printer by pulling of the power cord from the rear side of your printer and wait for about 30 seconds before inserting again and turn it on.

If all these steps do not improve your printer functionality, you may want to call the HP online help and ask for replacement.

Job Espinosa

Feb 15, 2011 | HP Photosmart C5280 Printer

1 Answer

HP 7410 All-in-One Printer A 'Scanner Failure' message is desplayed on the printer's front panel


I know i'm not going to get 4 thumbs up for providing this resolution because it seems like a hardware problem but what the heck you need some sort of help so here goes.

This error usually occurs when trying to scan or make copies. The scanner bulb is not hot enough or the electrical conditions are not suitable for the HP All-In-One product. Follow the instructions listed below to resolve this failure. The scanner lamp lighting should be viewable under the scanner glass right or left corner.
  1. c00439542.jpg 1 - Scanner lamp lighting 2 - Scanner glass If the scanner bulb does not light up, the HP All-In-One product may be defective.
  2. Make sure that the room temperature is suitable for the HP All-in-One product. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Check the power connections:
    1. Make sure that the unit is connected directly to the wall outlet and not to a power strip.Try a different wall socket.
    2. Every PC provides a standard power cord; it is possible to use it to check whether the electrical failure is prompted by the cord or not.
  3. If the Warming up or Scanner failure error messages persist, please move the unit to a different room or building to verify that the building (or room) is grounded properly.
  4. If your HP All-in-One product uses a external power module, check the power module part number against the part number listed in the User Guide to ensure the proper power module is being used. If both part numbers do not match and your product is still under warranty, please click the Contact HP link at the top of the page. If your product is out of warranty, please click the How to Buy link at the top of the page. c00458738.jpg
  5. Perform a Partial Reset by following the steps below:
    • Unplug the power cord from the HP All-in-One product.Press and hold the appropriate button combination for your HP All-in-One product. The appropriate combination for your model can be consulted in the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-in-One unit displays the Partial Reset message.
    Make a test copy of any document.If this copy is successful, the scanner mechanism is functioning correctly.If the error appears again, Follow the below troubleshooting
Noisy scanner This failure can occur when the HP All-in-One product is initializing.Every time the unit is turned on, the scanner carriage should move. Sometimes, when the scanner carriage returns to its home position, the carriage could crash and make a loud noise.Within a few seconds, the unit gets blocked, and the front panel display shows a Scanner failure message.Scanner noise could also be caused by the scanner sensor inside the HP All-in-One product being damaged or not properly in place.To solve this failure, follow the steps below:
  1. Perform a Power Cycle on the unit by following the steps below:
    1. Turn the unit off.
    2. Unplug the power cord from the unit.
    3. Wait 30 seconds, and then re-connect the power cord to the unit.
    4. Turn the unit on.
    Make a test copy of any document by pressing the Start Copy (black or color) button.
    • If this copy is successful, the scanner mechanism is functioning correctlyIf the failure remains unsolved, skip to the following step.
  2. Perform a Partial Reset on the unit by performing the following steps:
    • Unplug the power cord from the HP All-in-One unit.Press and hold the appropriate button combination for your HP All-In-One product. To know the proper combination for your model, check the HP All-in-One Products - Performing a Partial Reset of the All-in-One document.While still holding the buttons down, plug the power cord back in. Release the buttons after the HP All-In-One unit displays the Partial Reset message.
    Make a test copy of any document by pressing the Start Copy (black or color) button.If this copy is successful, the scanner mechanism is functioning correctly.
  3. Now if this still doesn't resolve the issue then it's a definite hardware problem my request would be regardless of the thumbs up,call up hp at 1800-474-6836 and ask for their upgrade machines because u'll get a machine with a 50-60% discount and an extended warranty with a 70-80% discount or u may get a warranty for the next two years for $1....Sorry if I can't help you

Oct 05, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Scanner failure


The message 'Scanner failure' displays on the control panel of the product. This error can occur when the product is warming up after you turn it on. Please visit the below mentioned link.
If still face the problem then need to contact the hardware vendor.

Aug 05, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

HP Officejet Pro L7680 All in One - cannot send faxes - keeps jamming and says "scanner failure unable to scan copy or send a fax. Turn the power off and on and try again" I have done this several times...


The scanner is the problem, the scanner is the real bright light that comes on to scan the orginal document. Does your Scanner lamp come on? mite be burned out? stating scanner failure, doses your scanner move when it scannes the document? Motor or cicruit board that control scanner mite be bad, check the scanner "Home " position sensor maybe the scanner board and main board don't know where the scanner is phyiscal when it goes thur its routine.

Jul 08, 2009 | Office Equipment & Supplies

2 Answers

Displays " Scanner Failure"


I've seen a similar issue on other HP All-In-Ones. I had to contact support, but all they do is make sure you try connecting the printer to the wall outlet instead of a surge supressor, then a different wall outlet, then reset to factory defaults. After that didn't work, they submitted an replacement order.

Hope this helps

May 28, 2009 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

Scanner Falure Issue


Clean Scaner Unit Properly its not easy to done
other wise all engineer

May 26, 2008 | HP LaserJet 2840 All-In-One Printer

1 Answer

HP Officejet 7130 "Scanner Failure"


Scanner failure usually means you'll have to replace the entire scanner unit.

When the machine turns on (or gets plugged in), does anything happen...any lights come on?

Is the machine able to print from the computer and recieve faxes while the scanner error is present?  If so, you probably need a scan unit.

Oct 29, 2007 | HP Officejet 7130 All-In-One InkJet...

1 Answer

Scanner failure


scanner failure, turn unit off and back on, does not help

Oct 01, 2007 | HP OfficeJet d145 InkJet Printer

1 Answer

Copy on my 2179 hp all-in-one


Hi Simoandson, The scanner failure message usually occures when the scanner bulb is not getting heated properly or the scanner bulb is defective. We can check with the issue by connecting the printer direcly to wall outlet and then lift the scanner lid and press scan or copy button and check for the scanner bulb is lit and scanner machinisum is moving fine under the scanner bed.. There is also a Firmware update released by HP that can be downloaded and installed to fix the issue: Here is the link: ========= http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-14037-3&lc=en&cc=us&dlc=en&product=90809&os=228&lang=en ======= Just click on the link and in the download webpage click on the download only button and select save to save the download to the computer and once the file is saved make sure that the printer is turn on and connected fine and click on the file to install the firmware update to the unit If the issue still presists try to performe the steps in the below webpage: =========== http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00787271&cc=us&lc=en&dlc=en&product=1138346&dlc=en&lang=en ======== Hope this will help you to fix the issue Regards, Barret.

Sep 02, 2007 | HP PSC 2175 All-In-One InkJet Printer

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