Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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My Dyson Animal vacuum smells horribly of dog. It's worse than my dog has ever smelled - even at his worst. How do I take apart the Animal to clean it properly? Can I use a weak water/Chlorox solution to kill the smell. Right now I can't stand to use the vacuum -- it makes the entire house smell really bad. Thank you.

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  • Dyson Master
  • 1,320 Answers

Remove the filters, there is a exhaust filter under a cover on the noozle housing top. Flip the vacuum over laying flat on the floor, there is a hole with a Phillips screw that will allow you to remove the cover to remove the filter. Blow all areas on the vacuum thoroughly with an air compressor. Clean the cyclone chamber thoroughly but do not wash it. If the chamber is clogged it will smell even worse if you get it wet. Look into the holes in the cyclone chamber to see if there is a bunch of hair or debris stuck up in there. If so you can try to remove it. If you can't get it out you may need to replace the cyclone chamber. Install new filters and you should have most of the odor gone. To keep your bagless vacuum smelling ok these steps should be performed about once a year.
When you decide to replace your vacuum I would recommend you check out a bagged clean air system vacuum. What clean air means is all the hair and gunk you vacuum up goes right into a paper or cloth style disposable bag (HEPA if you choose) which is thrown out about once a month in the average home. This style of vacuum is much less maintenance overall and won't experience the odor problem like you have now. There are also deodorizers available to put in the bag or canister to make it smell better.

Posted on Nov 28, 2017

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  • Dyson Master
  • 8,130 Answers

Hi Donna.
Complete removal of pet hair from the home is a quandary many pet owners face. The Dyson Animal series vacuums use centrifugal force to remove animal hair from carpets, floors, curtains and upholstery. The high-powered vacuum is bagless, allowing you to extract pet hair from surfaces without worrying about running out of vacuum bags. As your Dyson Animal vacuum is exposed to pet hair and dander, a smell can develop. Similar to other small appliances, a vacuum needs periodic cleaning to keep it looking and smelling clean. When you use basic cleaning and deodorizing techniques, you can get the smell out of your Dyson Animal vacuum.

Step 1

Remove the bagless receptacle for pet hair according to the directions provided for your Dyson Animal vacuum. Hold the receptacle upside down inside a trash bag and tap the bottom to remove pet hair and dirt.

Step 2


Mix 1/2 tsp. of dishwashing detergent with 1/2 gallon of warm water in a bucket. Dip a clean cloth into the soap solution and wring it out.

Step 3

Wash the inside and outside of the receptacle with the cloth to remove dirt and dander that cause odor. Rinse the receptacle with a cloth dampened with water. Dry it thoroughly with another cloth.

Step 4

Remove the HEPA filter from your Dyson Animal vacuum. Pick visible clumps of pet hair off the filter and discard them. Flush the filter with cool water to wash out dirt and hair. Rinse the filter until the water runs clean. Gently squeeze the filter and allow it to air-dry for up to 12 hours to ensure it dries completely.

Step 5

Moisten a cloth with undiluted vinegar. Wipe off the exterior of the vacuum with the vinegar. Deodorize the receptacle and interior areas, where the bagless receptacle and filter go, by wiping them with the vinegar-moistened cloth. Dry the vacuum with a clean cloth.

Step 6


Place two drops of vanilla extract on a cotton ball. Drop the cotton ball into the receptacle before securing it to the vacuum to prevent odor from building up. Vanilla extract is an effective natural odor absorber.

hope this helps you out.

Posted on Nov 28, 2017

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Posted on Jan 02, 2017

VacuumRepair
  • 438 Answers

SOURCE: dyson dc07 animal\ no suction

Hello,

There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


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Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:


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Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad.

If these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page.

If this repair was helpful to you, please be sure to rate this repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Thanks so much!

Chris J.
GoVacuum

Posted on Apr 04, 2010

  • 7 Answers

SOURCE: I have a Dyson Animal. Roller bar won't turn/belt intact

Actually, I'm the poster who said I have the same problem, but it turns out I have the DC07 animal, not the DC14, but perhaps the solution is the same for the DC14 and it doesn't cost anything! I called DYSON and they told me the clutch needed to be reset, so she had me recline the vacuum from its upright position, lay it on it's side, turn the carpet/bare floor dial slowly back and forth between the two settings about 6 times and it apparently reset the clutch and now the cleaner bar spins normally and there's no more loud grinding-type noises. She said if that didn't work, the next step would be to remove the bottom protective panel (secured with the three large plastic screws) and lift the entire cleaner bar (do not remove the belt) out about an inch or so and then reinsert it and reattach the bottom plate. I hope this helps your problem. Good luck.

Posted on Apr 18, 2009

messstat
  • 365 Answers

SOURCE: OUR DYSON DC 17 ANIMAL HAS A SMELL OF ABOUT 50

Try buying "Citronella" from an essential oils dealer (maybe eBay?) Apply 6-12 drops on the paper filter element...you'll LOVE the smell.
P.S.
Haven't you asked this question before?

Posted on Jun 28, 2009

  • 53 Answers

SOURCE: dyson dc17 animal stopped sucking. brush still

Make sure the flexible hose that connects the beater brush housing up to the connection up by the dust bin is still connected. It could also have a hole in it so check for that as well.

Posted on May 31, 2010

  • 2 Answers

SOURCE: why does my Dyson animal

I can't probably help you but I can tell you what Dyson told me. I have this same vacuum and it just started making that same noise. When I called their rep they had me take off the bottom plastic piece (comes off real easy by taking a coin and turning the three circles). Check to make sure the belt isn't broke. Then, they had me pull toward me the roller brush and turn it to get it seperated from the belt. Then, take off the belt. On mine, the spindle was full of dog hair clogging it. I took twizers and narrow pliers and pulled everything off. Then put it back together. It worked fine for the next few times I vacuumed then it started again. So, I did the same thing again and found this spindle covered with the hair again. Cleaned it, put it back together and it worked again. Today, while vacuuming I picked up a piece of string and that noised started again. Turned it over and saw that string on that spindle. Took it off, cleaned it and it worked again then started the screeching again. So, tomorrow I am calling a vacuum repair place. IF you have the same vacuum (which you do) it should still be under warranty. Dyson told me I would have nothing to pay unless I abused the vacuum which I did not. Hopefully I am not without it very long...I have two golden retrievers who do shed alot.

Posted on Nov 27, 2010

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P.S.
Haven't you asked this question before?

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