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I have hp dv9825nr 17" laptop, its 64 bit. everytime i try to increase the volume using the touch pad, it freezes the laptop and the browser window stops responding. can anyone help me solve the problem?

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  • minthill1 Aug 19, 2008

    I have the same problem. It can take from one to five minutes to start working again after you adjust the volume. No so;ution yet. The Geek Squad had no luck with it.

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I know this is a few months later, but if you haven't solved your problem yet, go to start menu->run->type msconfig->startup->and disable "HP Quicktouch On Screen Display" that'll get rid of the popup that causes the computer to freeze.

Posted on Nov 19, 2008

  • everfrost23
    everfrost23 Nov 19, 2008

    One last comment, if run isn't in the start menu right click the taskbar, choose properties, go over to Start Menu, click Customize, scroll down to "run command" and check that box.

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Can Vista be guilty?

Posted on Aug 20, 2008

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Posted on Jan 02, 2017

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Volume touch pad of my hp dv 6985se laptop freezes frequently !!! pls let me know a quickfix.... kiran, mysore


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If you are talking about the Quick Launch buttons of the Notebooks from where we usually increase, decrease or mute the Volume, the lights will be still and will not increase or decrease with the increase or decrease in Volume.
However, you do have a utility which should be preinstalled in Notebooks called HP Quick Touch which shows the bars on the Display when the volume is Increased or Decreased  using the Quick Launch buttons. This application is not compatible with Windows Vista 64 bit edition.
The HP Quick Touch application is available for download from the link below :
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1 Answer

Problem


I understand that when you try to increase the volume the programs freezes.

To isolate the issue please uninstall HP Quick Touch Software.

Here are the steps to uninstall HP Quick Touch Software.

Click start and select Control Panel

Then select Programs

Then select Programs and Features.

This will show list of programs

There select HP Quick Touch Software and click on uninstall/Remove.

Then restart the Notebook . This should resolve the issue.

Thanks.

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3 Answers

Touch Volume


really? i mean my computer was 3 days old, and i have the newest anti-virus and spyware programs running at an enourmous cost to myself...the patch i got from the hp tech online help was this...

Robert: Here is the link for HP QuickTouch Software.
Robert: ftp://ftp.hp.com/pub/softpaq/sp37501-38000/sp37799.exe
Robert: Please do not click on the link instead, Just copy and paste the entire link onto the address bar of your browser and press .
david hodgkins: should i uninstall the current drivers, or will they be automatically replaced?
Robert: The driver will be replaced.
david hodgkins: thanx!
Robert: Please hold on.
david hodgkins: i've already completed the download
Robert: Here is the link for HP Quick Launch Buttons.
Robert: ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38171.exe
Robert: Please do not click on the link instead, Just copy and paste the entire link onto the address bar of your browser and press .
Robert: First download it on to the desktop. Then double click on it to run the file; Once the installation completed, restart the system

this may, or may not work...the tech informed me that the firmware, or the original drivers were corrupt when installed and that this patch should work.

have a nice day,

david

Jul 24, 2008 | HP Pavilion dv2500t Notebook

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