Hi there!
Let me give you the steps on how to restore the factory setting
of your phone.
Before you start, ill be advising you to please backup all the
information that is stored on your phone because a hard reset
will delete all the files from your cellphone.Remove the memory
card, if necessary, and write down any phone numbers or
contacts that you want to save.
After that, please dial *#7380# on your phone.After that
please select "Yes" at the subsequent prompt to indicate that
you approve of the operation. Enter the master code, if required
by your model. If you haven't set the master code, use the
default code "00000" if "12345" Wait for the phone to conduct the reset.
It may turn off during this process. When completely finished,
the phone will return to its normal non-call screen.After doing
this, kindly insert your memory card if the phone.
Thanks!
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