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I cannot download the Mcaffee I have purchased

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When you purchased the Mcafee's did you get a fill download of dmsetup.exe? If you did, run this and it will ask for you user and password you set in Mcafee we site.
Also go back into and scroll on Home and Home Office tab. Then scroll on list of items onto My Account. Then a page will open up with login and follow instructions to get into your account. In your account will be the list of products that you wish to download if you have bought and aslo some trial downloads. Click on the download that you wish and follow all instructions. You will end up downloading the file DMsetup.exe. Make sure to remeber where you save it to. Most of the time it's on you DeskTop or in your MyDocuments folder. Run the file to download Mcafees to you system.

Posted on Aug 09, 2008


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Posted on Jan 02, 2017


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You say you have an account. Then you have the product key to install it. If you purchased it in a box, the product key will be on the box or on the disk sleeve. If you downloaded it you will have received an email with the product key.

To reinstall, either use the disk in the box, look for the file you downloaded, or go to the McAffee site downloads page and re-download the trial version for free... once you have installed it, you can re-enter the product key, and it will register as owned.

Mar 30, 2015 | McAfee Internet Security 2014 3-User -...

1 Answer

Mcafee login my account

You can go to McAffee online and log in. From there (Your McAffee account) you should be able to freely download and reinstall your AV.

May 14, 2014 | Acer Aspire Computers & Internet

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Idont know how to dowload the anti virus to my loptop..plz help tnx

If you have purchase a Disc with an antivirus program on it, you have a few options.

1.) Using another computer copy your disc to a flash drive

2.) Download the TRIAL version of the software (norton, Mcaffee, etc..) and then use the serial key off your retail package to register.

3) use an external USB cd rom drive to install the software.

Aug 11, 2010 | Acer Aspire One PC Notebook

1 Answer

My mcafee wont download my updates. the rep said i need to update my microsoft. Dont know what im doing help!

Check that your OS(xp,vista,win 7) is genuine If not buy a original new one from microsoft.
Check that your McAffee copy genuine(not cracked) If not buy a original new one from McAffee.
If your os is original try
Update your windows copy by click UPDATE from control panel.,
Then try to update McAffe..Thanks

Jul 27, 2010 | Computers & Internet

1 Answer

I purchased a new Dell laptop three days ago, it had included mcaffee security, now it is telling me that it will run out in 11 days time, what do I do ?

The macfee security which is provided with dell laptop was not free they provide it on a trial basis.
so please uninstall it and purchase new one licensed version of any best anti virus for 1year or as you required

May 17, 2010 | Dell Inspiron E1505 Notebook

1 Answer

My mcaffee installer is already expired ho can i fix it!??

If it is expired then you need to get the mcafee removal tool to remove mcafee and then go to the trial download page and download the trial version to be secured. or you can purchase online as well.

Feb 03, 2010 | Zebra McAffee Antivirus 2.02 Full Version...

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My mcafee virusscan plus not fully instalation

Mcaffee is a pathetic solution of a Virus Scanner.
Go to and download the free malware remover. Once you've cleaned your system try to install Panda Free Cloud, if you can't (because it won't install if you still have parts of Mcaffee installed) then use Avira instead. You can get it at either CNET or

Jan 17, 2010 | Intel DG31PR Motherboard

1 Answer

My xp home sp3 wants a least 2 restarts before it

"Wants a reboot?" That's strange.

If you have the McAffee software available for re-installation - I would remove McAffee (UNPLUG YOUR NETWORK CABLE, as you'll be naked to the world) and see if it boots OK without McAffee.

If it is happy to boot without McAffee, then try re-installing McAffee and see how it acts.

You can always use something other than McAffee if it ends up being the culprit of your problems.

Also, check for malware. Download MalWare Bytes ( and make sure to update the definitions and run it across your computer. The Quick Mode is effective, and the Thorough Mode takes hours .... :)

Just make sure to be careful when you have no AntiVirus installed to not go playing on the internet .... download MalWare Bytes (install & update) before you remove McAffee and unplug from the world.

Jun 14, 2009 | Microsoft Windows XP Home Edition

1 Answer

ActiveSync not syncing

Typically this means you have a firewall enabled. If your using Windows XP SP2, make sure that ActiveSync is in the exceptions tab of the Windows Firewall (control panel->windows firewall->exceptions). If your using Norton Internet Security, right click on the globe icon in the system tray (near the clock on your task bar) and choose disable, the try syncronizing again. If your using McAffee Antivirus or the McAffee Firewall, you could try McAffee for help configuring that OR uninstall McAffee, uninstall ActiveSync the reinstall ActiveSync then install McAffee and do all of your Antivirus and Firewall definitions updates.

Sep 11, 2005 | HP iPAQ RX3715 Pocket PC

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