Keep getting paper jam fault 3618 - Kodak ESP5250 All-In-One InkJet Printer

Hi!
If the error comes up during the initial setup of the printer:

• Select All-in-One Printers.
• Double-click the Setup Guide for your printer.

1. Open the printer access door.
2. Remove all:
   • orange shipping tape
   • foam pieces
3. Follow the steps in the Setup Guide to insure that you have properly installed the printhead and ink cartridges.
4. Close the printer access door.
5. Press OK to clear the error.
6. Make a print.

Check the printhead carriage area:

Debris and Obstructions:

1. Remove any paper, tape or other obstructions from the printhead carriage area.
2. Gently move the printhead carriage from side to side to see that it moves freely and there are no obstructions.

Ink Cartridges:

1. Lift the printer access door, then remove the ink cartridges from the printhead.
   NOTE: If the printhead does not move to the center position, press Home, then Maintenance on your printer. Check if the Install Ink Cartridge option is available. If so, select Install Ink Cartridges, press OK, and follow the instructions. Otherwise do the following:
   1. If an error is displayed on your printer control panel or the status monitor on your computer, press Cancel to clear the error.
   2. Go to KODAK All-in-One Printer Downloads and Drivers, select your printer from the All-in-One Printers pull-down list, and download and install the latest firmware version for your printer. Follow the on-screen instructions.
   3. After you upgrade the firmware, press Home on the printer control panel.
   4. Select Maintenance, then press OK.
   5. Select Install Ink Cartridges, then press OK.
   6. Follow the instructions on the control panel LCD.
   7. Go to the next step.
2. Verify that the labels on the ink cartridges are intact, and that the cartridges are not damaged.
3. Verify that the KODAK Ink Cartridges have not been refilled.
4. Insert the black ink cartridge into the printhead, then press down firmly until you hear it click into position.
   
   
5. Insert the color ink cartridge into the printhead, then press down firmly until you hear it click into position.
   
6. Close the printer access door.
7. Press OK to clear the error.
8. Make a print.