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Firmware update, now it does not play

Ok. I screwed up. I did a firmware update with the same firmware I already had, I was tired and not paying attention. After the update, all seemed cool. I still had music on it and now it won't play. Sometimes, it won't even connect via usb. I have tried to delete and reload, reboot and reset. Nothing. Help?

brianwhiskey at hotmail.com

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I have a samsung c6800 3d blu ray player and it says I need to update the firmware which the DVD player says I have does anyone have any ideas thanks


I'm not sure I understand your statement. Are you saying that the firmware is at the level that the statement demanded? Or are you wondering why you have to update the firmware if you already have firmware installed? Blu-Ray discs come with copy-protection encoding that is in a continual state of revision due to efforts by pirates to defeat it. Therefore, on occasion, you may get a newly-released disc that won't play in your player unless you update the firmware to support the newest security codes.

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You may now have corrupted firmware. did the dvd contain the firmware update?

Are you sure there wasn't already a cd in the tray? (Ie two cd's are now inside?

The easiest way to remove the cd if turning off fails is to remove the screws around the casing. Lift off the lid and the cd should come out easily, however if the update was corrupt or the wrong firmware you may now have a dead player.

Try removing the Cd as described first with the power off and plug removed.
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By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update

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1 Answer

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Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
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By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.


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I would strongly recomend that you put the unit under the rear tires of a large truck and back over it, that should take care of the problem.

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Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
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By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.

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