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There should be two screws under the front lower panel. Remove the two screws and remove the lower panel. You should be able to access the pump from here.
Inscrew the cover on the front of the pump and clean.
Most front loaders are pretty much the same and it sounds like your tub bearings are going bad. There is also a problem in some front loaders where the drum arms corrode and break. You won't know until you pull it apart. If you are doing the work yourself it depends on the parts you need. You can knock out old bearings and match some up.
If you are paying someone, it may be cheaper to buy a new washer..
hi linda from what you describe? the machine does wash cycle? but won't spin cycle? if the machine is a couple of yrs old ? it may well be the motor that runs machine is in need of some new brushes fitting ? they are not expensive and may be worn too low to activate the higher revolutions needed for spin cycle it is not a difficult job to drop motor off and check/replace if you have a good male/ friend? with elec competence ? have found this problem on other machines and most recent zanusi cost £5 for 2x new brushes as apposed to the £££££s the lady was estimated for a timer ? by plumber so why not check it out b4 you part with money ? best wishes/luck
Ours started knocking several months ago and then progressed to a high pitched sound when in the spin cycle. I manually turned the drum and heard and felt a bearing roughness. I lifted the drum assembly and felt a fair amount of play, which I think the initial knocking noise came from. On the sears web site a new rear drum mount cost 293.00. Today we went and bought a LG model wm2455hw at Home depot, on sale until 2/20/08. I couldn't see paying to repair a machine that only lasted four years.