Question about Creative Labs Zen Vision Digital Media Player

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Zen Vision W Locks up playing music

Hi, I had recently purchaced a Zen Vision W off of ebay, and it seems to be ok when you first mess with it and browsing and viewing photos works fine, it syncs ok and has no hitches loading and deleting files on it. Whenever I try to listen to music, listen to radio, or watch a video, the player will hang and stop responding. I've already tried updating firmware and formatting and Clean-up on recovery mode, nothing seems to work. will keep locking up I saw that someone else had a similar problem and was recommended to replace the battery, so I ran the player on AC power, still locks up though. Is there anything more I can do myself that might fix it?

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  • Anonymous Mar 24, 2009

    my zen locks up when i play one of my songs???

  • Anonymous Apr 15, 2009

    Screen locks up

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  • 9 Answers

Sounds like you got a faulty HD. You can replace it yourself by following instructions on the I-net or have someone else do it for you if your Zen is out of warranty.

Posted on Aug 22, 2008

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1 Answer

My fm radio stopped working on my creative zen vision, and the display is all messed up. It also freezes for about 20 minutes when I turn it on. After 20 minutes, it will play normal, but it freezes...


Support for Zen Vision M on this site:

One of the Knowledgebase Solutions for "freezing" gives this answer:

Solution ID: 64087
dot-clear.gifSolution ID # 64087 -->dot-clear.gifdot-clear.gif -->
















Player is Freezing
Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen


  1. Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.
    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.



  2. Refer to the article below to access the recovery mode and perform a Clean Up.

    SID 64088: Accessing the Recovery/Rescue Mode of your Player

    Note:



    1. Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.



    2. It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.

Last updated: June 16th, 2009

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I have found that it works if I dump all mp3:s in one directory, the freeze only happens if \Music has a lot of subdirectories. Weirdness! The drawback is that synching seems to be a lot slower with all mp3:s in one directory.

tried doing a cleanup, reformatting, and reloading firmware,

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