Hi, I had recently purchaced a Zen Vision W off of ebay, and it seems to be ok when you first mess with it and browsing and viewing photos works fine, it syncs ok and has no hitches loading and deleting files on it. Whenever I try to listen to music, listen to radio, or watch a video, the player will hang and stop responding. I've already tried updating firmware and formatting and Clean-up on recovery mode, nothing seems to work. will keep locking up I saw that someone else had a similar problem and was recommended to replace the battery, so I ran the player on AC power, still locks up though. Is there anything more I can do myself that might fix it?
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One of the Knowledgebase Solutions for "freezing" gives this answer:
Solution ID: 64087 Solution ID # 64087 --> -->
Player is Freezing Keywords / Key Phrases: freeze, freezes, freezing, hang, hanging, freezes at creative logo, at docked screen, rebuilding library screen, playing audio files, switching to other functions or menus while shutting down, freezes at recovery mode, freezing at music playing now screen
Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole. The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.
Refer to the article below to access the recovery mode and perform a Clean Up.
Clean Up scans a player\'s hard disk/memory card and removes any invalid links from the music library. It does not affect the working music files at all. It is recommended that you perform "Clean Up" first before formatting or reloading the player\'s firmware.
It is advisable for you to clean up your player regularly if you are frequently transferring files from you computer to your player or vice versa.
If you can't connect through USB anymore (also no reaction on you computer and no sign of connecting on the screen of the player),
you are going to need a new logic board. I know only one place that repairs creative zen players and sells the parts besides ebay obviously. If you just want to get the music out you can stick the hard drive on an iPod video logic board (they are compatible) and use a utilty like sharepod to extract the music.
I have found that it works if I dump all mp3:s in one directory, the
freeze only happens if \Music has a lot of subdirectories. Weirdness!
The drawback is that synching seems to be a lot slower with all mp3:s
in one directory.
tried doing a cleanup, reformatting, and reloading firmware,