Question about Dell 3000cn Laser Printer

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Replaced Toner- It Still Won't Work

I replaced the magenta toner on my Dell 3000cn. The error message still says "Replace Magenta Toner". I took it out and put it back in, turned the Dell off and on. Same message. Won't print.

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  • itswendy Aug 08, 2008

    I will try it. Thank you.

  • brian695 Nov 17, 2008

    I have the same problem with the yellow toner. I've taken it out, reseated it, turned the printer off/on... all a number of times. Nothing is working. Is there a possibility of overriding the error/toner?

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  • 446 Answers

It is possible that it is not installed correctly, ensure that it fits rightly on its place, oterhwise there is no way it would resume printing, reset the unit once again open and close the covers and turn the switch on and off to reset

Posted on Aug 08, 2008

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Have you already tried powering the printer off/on to see if this would clear the error? If so, are you using a Dell branded toner? If not, this could be why the printer has not recognized the replacement. It could be you recieved a bum toner cartidge, although this does not happen often, it can still happen. If you take your old toner cartridge and put it back in the printer, does it recognize it? If so, perhaps it is the toner cartridge.

If it is a bum Dell toner cartridge, Dell carries a seperate warranty on toner, apart from the warranty on the printer. Call Dell laser printer tech support. They will need your order number for the toner and have the cartridge handy as they will need an identification number off of the cartridge.

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1 Answer

I have replaced the toner but am still getting the replace toner message.


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When you take the toner cartridge off the imaging unit, is there magenta toner in the open slot of the IU? Assuming that there is nothing wrong with the toner cartridge, you are possibly looking at a bad engine control board.

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