I recently changed out both ink cartridges (3 days ago) and ran a cleaning and a calibration. while the calibration looks ok, when I went to print a list of mine, no black ink showed up. what am I doing wrong?
This may well be a printhead problem. I had to replace mine and several other people have posted similar problems. Call Kodak's tech support, and they will walk you through verifying this. They shipped me a new printhead 2nd day air free of charge.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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ink reservoir doesnt have to be completely empty to fail. Replace the
cartridges. Some of the jets or all of them may be clogged especially if you
have not used your printer in a while. If there are cleaning instructions in
the manual clean the jets and then try to print from the printer's self test
The print head is clogged.Try powerful cleaning: Press menu, then start black copy, then four times arrow-up quickly after another.Machine will be in maintenance mode (all lights will flash). Press 7-6-4 and OK (or start-black-copy). When finished press 7-6-3 then start black copy, printer will do a power purge. Leave maintenance mode by pressing 9-9. If this not help better think about new printer, because cost of repairing this one is profitable.
Here are the things you will be asked to try if you call support. They may fix the problems as well. Taking the printhead out and putting it back in is the big helper.
Remove the black and color ink cartridges. Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead. Place the printhead right back into the printer and push straight back on the back wall. You should hear a loud snap. Replace the ink cartridges which should snap as well. Close the printer. After about a minute or so the printer will ask you to do a calibration. Insert a paper and press start. Scan the calibration sheet. After that, in the menu, do a printhead clean. (If this is a 5100, do it in the home center ->? in the top right ->Maintainence ->Clean Printhead.) Do one basic and one deep. Print a demo sheet to see if anything has changed. If the picture looks better, continue to do cleans. In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead. The whole process is short and free. The number for Kodak AiO Support is 1 800 421 6699.
It would more likely be the transfer belt then the fuser. Try doing the calibration 3 times in a row and see if that helps.
Press Select (Swoosh) Use arrows to go to Print Quality Press Select (Swoosh) Use arrows to go to Calibrate Color Press Select (Swoosh) Use arrows to go to Calibrate Now Press Select (Swoosh) Press Select to Confirm Calibrate Now
K...Trust the solution. Try these steps. Open the printer, remove the ink and remove the printhead (See User's guide). Reseat the printhead and the ink cartridges. The printer will come up with an error message that requires calibration. Do the calibration and scan the sheet that prints right after by pushing the start button. In the menu options, clean the printhead. Do one basic and one deep. Print a demo sheet (another menu option) to see if the quality has gotten better. If it has not call Kodak AiO Tech support. You will need a replacement printhead.