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Scanner software does not ask or i would have taken that step. but full install does not help problem

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How can i install scanner driver

Posted on Apr 16, 2009


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2 Answers

HP 2520hc scanner drivers


Which driver set did you install? Did you install the HP basic drivers, the full software or the Windows XP built-in driver? The Windows OS driver usually only is the printer driver.

If you connected the USB cable before installing the HP software, you will get the OS drivers. Disconnect the USB cable and then uninstall the printer driver. (Start > Control Panel > Printers and Devices. Then right click on the printer and select Remove Device.)

Install the HP software. If you want to launch a scan from the all-in-one's front panel button, install the full software.

Next open the scan software on your computer. (This is the HP Solutions Center for most models if you use the full software.) Attempt to launch a scan from the software. Adjust the resolution and other settings as needed. Then use those settings to adjust the destinations for the front panel buttons in the software. (Settings > Scan Settings > Button Settings)

If this doesn't work, try a different USB cable, a different USB port on your computer and a direct connection (if you are using a USB hub). Scanners require bi-directional communication with the computer and may fail when the printer works due to a minor cable issue. If you have the printer connected to a router or similar device to turn it into a network printer, again the scanner will not work. Again the direct connection to the computer is needed.

If you are still having trouble, can you use the all-in-one's copy function? If not, do you have any error messages? If the scanner mechanism isn't moving, the unit probably needs service. (This model doesn't have a scanner lock to protect the mechanism in transit.)

I hope this helps.

Cindy Wells

Oct 15, 2012 | Printers & Copiers

3 Answers

I have downloaded my software for my hp officejet 5510v all-in-one and my scanner part will not work. I have 3 in one--print--does o.k., fax does good some times, will not scan---please help


Is the scanner installed correctly? Full feature software is that what you have installed?

try starting mspaint and test scanning

start -> run -> type in mspaint click ok
Then file and from scanner or camera, follow instructions to scan,

Sep 10, 2008 | HP Printers & Copiers

1 Answer

I have ricoh Aficio MP 1600L PCL 6 network printer (print,copier, scanner) i can print copy but unable to use scanner from my pc. my pc have win 7 professional 32bit OS. the scanner driver & utility CD...


Use the network scanner. It is easier for the users and is much better.
Open the browser writes the IP hosts is then just create new users with their own folder paths (previously shared of course).
If you do not have technical training i beliave it will not be easy for you to do it.
Try the chat and ask for help from a specialist. I'd like to help but still can not chat

Feb 11, 2011 | Ricoh Aficio MP 1600L Black and White...

1 Answer

I am not computer literate, so I want to ask for your help on how to use the scanner of Lexmark X5150, step by step.


Download the Lexmark X5150 User's Guide available at http://bit.ly/aSItHD. Scroll to page 22 for the Scanning instructions. The Lexmark scan software is available in the installation disk. Thank you for choosing Lexmark.

Sep 22, 2010 | Lexmark X5150 All-In-One InkJet Printer

2 Answers

Need to download software to install printer


before we get started, be sure to disconnect your device from your computer.

Step 1. Go to the HP website and click on Support and Drivers.

Step 2. Select the radio button for Download Drivers and Software (and firmware).

Step 3. Enter HP PSC 1410v in the space provided, and click GO.

Step 4. Select your operating system.

Step 5. You will then see an reas that says Driver and underneath it you will click on the driver link to download the software.

Step 6. After you have downloaded the software to your computer, double-click on the file to run Setup.

Step 7. The setup prgram will begin to install the software and will prompt you to connect your device to your computer, Do this by connecting your USB cable on your device to the USB on your computer.

Step 8. The setup will finish and you can now start using your device.

May 02, 2010 | HP PSC 1410v All-in-One Printer

2 Answers

My scanner won't work. It keeps saying something


You most likely have ONLY installed the Printer side of the software... you ALSO need to install the "Scanner" part too. Go to the web site and get the FULL version for your software.

Feb 04, 2010 | HP PSC 2410 All-In-One InkJet Printer

2 Answers

Hp officejet J4580 will not print


First do not plug the Printer USB cable

Start Installation and then when Setup asks to connect the USB cable Plugin to your system.
Make sure the Printer is connected and Powered ON during the initial setup.

i think this shall resolve ur problem

Follow these steps to remove any installed or partly installed software, and then reinstall the software for the product. Step one: Uninstall the software
  1. Disconnect the USB cable from the computer.
  2. Click Start , and then click Control Panel .
  3. Click Add or Remove Programs .
  4. Remove all items that are related to HP software. To do this, use the following steps:
    1. Make sure that the option Change or Remove Programs is selected.
    2. Click the HP software to uninstall, and then click Remove .
  5. Restart the computer
In case you have McAfee anti Virus software install please make sure that it is not blocking the HP setup EXE files.

Dec 30, 2008 | HP OfficeJet J4580 All-In-One Laser...

5 Answers

Scanner could not find required user interface files


I've had the same problem although with a HP Laserjet 3392. In order for the scanner to work it needs two services to run. (In Windows Xp goto CONTROL PANNEL, then ADMINISTRATIVE TOOLS and then SERVICES.)


The following two services was dissabled 1) HP CUE DeviceDiscovery Service and 2) HPQCXS08

I've changed the STARTUP-TYPE to AUTOMATIC for both services and the start them also manually.If you system is not using these two files go into the SYSTEM Event Viewer and look for error messages from the DCOM source just after you have tried a scan. These errors should give you an idea where to search

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Aug 08, 2008 | Printers & Copiers

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