Thank you for your recent e-mail. I am sorry to read about the problem that you are having with your cleaner.
Please make sure your recovery tank and lid are installed correctly and forming proper seals. Make sure that your filter is clean of any debris. Clean the screen in the tank lid. Make sure your nozzle and squeegee (if on your model) are free of dirt/lint/hair and attached in their holsters correctly. Make sure you do not have any clogs in the hose.
To restore suction, please try the following:
*Remove dirty water tank and clean filters- main reason for low suction is dirty filter
*Verify the dirty water tank cap is not missing.
*Verify dirty water tank lid is inserted completely into unit.
*When cleaning, the yellow float inside of dirty water tank should be free moving.
• First remove your clean water tank and unplug the machine
• Remove the dirty water tank lid and push the front panel piece (square plastic sliding piece in the front of tank) down to make sure it is inserted all the way.
• When reattaching the lid, hook the tabs on the front of the lid to the tank first, then click shut in the back. Pull up on the lid firmly, it should not lift at all. If it does, try reattaching as a seal needs to be formed for suction.
• Test to see if suction has been regained.
If these suggestions do not solve your issue please call a service center.
Your cleaner has at least a 6 month warranty for manufacturing defects. This warranty begins from the date of purchase, with the original sales receipt. If you do not have the original sales receipt, the warranty may be verified at the warranty repair center by MFG or serial number.
Please visit www.Hoover.com
and click on service center locator for a list of authorized dealers in your area for service and warranty assistance.
Hoover Customer Service 62
Mon - Fri 8am to 7pm EST
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