Question about HP Photosmart C4180 All-In-One InkJet Printer

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Starting up After switching on power for the first time I got a message to install cartridges. When I opened the print cartridge door the print carriage didn't move to the right and the display shows a message on a black rectangle "Turn power off, then on again" with the power push button light blinking. When I press the power button the message comec back after a few seconds. Even I disconnect the device from the mains and power up again it behaves in the same manner. Could you please help me rectify this? Tadeusz

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  • teddy50 Aug 09, 2008

    In Step 2 when I reconnect power after 30 sec there is only a short flash of the power pushbutton and the printer turns off. Pressing the button doesn't turn the printer on. Only when I disconnet power for a while and reconnect it the printer turns on showing the error message.

    I tried to reset it by connecting power with the buttons OK and HELP pressed and held and then the error message didn't appear but instead I got a still image showing a pushbutton symbol and a series of characters below it. I associate the problem with the carriage as the error message first occured when I opened the door and the carriage attempted to move but it was blocked. Perhaps this will be helpful to diagnose the fault.

    Regards



    Tadeusz

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1. Plug the printer directly to the wall outlet.
note : do not use any power surge. just plug the unit directly to the wall outlet
2. Reset the printer by unplugging the power cord at the back of the printer while its still on. Plug the power cord after 30 seconds

Posted on Aug 09, 2008

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Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

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How to change cartridge


Step one: Prepare the print cartridge CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper. Follow these steps to make sure the new print cartridge is ready to install into the product.
  1. Remove the new print cartridge from the packaging. Gently rock the print cartridge from front to back to distribute the toner evenly. c00382111.gif CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.
  2. Pull the tab and remove all the tape from the print cartridge. Put the tab in the print cartridge box to return for recycling. c00382112.gif
Step two: Open the product
  1. Make sure you have turned the product on. Press the Power button if it is not lit.
  2. Open the print cartridge access door, and then wait until the carriage is idle and silent.
  3. Remove the old print cartridge. See the recycling information inside the print cartridge box. c00382110.gif
    NOTE: If you cannot remove or install the cartridges even though the power is on, check the product control-panel display for error messages. If none appear, turn off the power and then turn it back on.
Step three: Replace the old print cartridge
  1. Insert the new print cartridge in the product. Make sure the print cartridge is in position. c00382113.gif
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The printer cartidge carrier keeps jamming. How


Solution
Follow these steps until the error message is resolved.
Step one: Turn the All-in-One off and on again

1. Press the On button ( ) to turn the product off.
2. Press the On button ( ) again to turn the product on.

If the error message is not resolved, continue to the next step.
Step two: Clear any paper jam
1. Turn off the product and unplug the power cord.
2. Turn the product around to access the back of the product.
3. Open the rear access door:
1.Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
2. As the door shifts to the right, pull the door out slightly to release.
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4. From the rear access opening, gently pull the jammed paper out of the rollers.
5. Replace the rear access door:
1.Insert the two posts on the right of the door into the holes on the right side of the opening.
2.Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
3.As the door shifts to the right, push in the left side of the door to lock it into position.
6.Reconnect the power cord and turn the product on.

If the error message is not resolved, continue to the next step.
Step three: Make sure that the print carriage can move freely
Follow these instructions to make sure the print carriage can move freely.

1.With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2.Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4.Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5.Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6.Press the On button to turn on the product.

Step four: Remove the print cartridges
Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.

1.Make sure the printer is turned on.
2.Open the print cartridge access door, and then wait until the print carriage is idle and silent.

3.Press down lightly on the end of each print cartridge to release it.
*
The tri-color print cartridge is on the left.
*
The black or photo print cartridge is on the right.

4.Slide both cartridges out and place them on a clean sheet of paper.

5.Disconnect the power cord.
6.Move the carriage all the way to the left with your hand.
7.Close the print cartridge access door.
8.Reconnect the power cord.
9.Turn the product on, if necessary.

If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps.
Step five: Reinstall the print cartridges
Follow these instructions to reinstall the print cartridges.

1. Make sure the product is turned on, and then install the proper print cartridges:
1.Hold the print cartridge so that the nozzles are down and the contacts face toward the printer.
2.Place the cartridge in front of the correct slot.
*
Tri-color cartridges are marked with a triangle and go into the left carriage slot.
*
Black cartridges are marked with a square or pentagon and go into the right carriage slot.

3.Push the cartridge firmly into the slot until it snaps into place.

2.Close the print cartridge access door.
3.Align the print cartridges.
1.Press OK at each of the prompts on the control panel to start print cartridge alignment.
2.After the page prints, alignment is complete.
4.Try the print job again to see if this step resolved the issue.

If the error message is not resolved, continue to the next step.
Step six: Make sure the control-panel faceplate is correctly installed
If the front panel faceplate (overlay) is already installed, and your product has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to make sure it is fully seated, and then continue to Step seven: Plug the product directly into a wall outlet.
If the product has not been set up before, follow these instructions to make sure the front panel faceplate is correctly installed.

1.Position the control panel faceplate above the product.
2.Press down firmly on all edges of the faceplate to secure it.

3.Try the print job again to see if this step resolved the issue.

If the error message is not resolved, continue to the next step.
Step seven: Plug the All-in-One directly into a wall outlet
Follow these instructions to make sure that the product is properly connected to a suitable power source.

1.Make sure that the computer and the product have a three-prong power plug.
2.Unplug the power cable from the back of the product.
3.Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
4.Plug the power cable into the back of the product.
5.Try the print job again to see if this step resolved the issue.

If the error message is resolved, you do not need to continue with the rest of the instructions on this page.
If the error message is not resolved, continue to the next step.
Step eight: Perform a partial reset
Follow these instructions to perform a partial reset of the product.

1.Turn the product off by pressing the On ( ) button.
2.Unplug the power cord from the back of the product.
3.Plug the power cord back into the product.
4.Turn the product on by pressing the On ( ) button.

If the error message is not resolved, continue to the next step.
Step nine: Print a self-test page
Follow these instructions to print a self-test page.

1.Load letter, A4, or legal unused plain white paper into the paper tray.
2.Press the Setup ( ) button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
3.Press the OK button.
The product prints a self-test report.

If the error message is not resolved, continue to the next step.
Step ten: Service the All-in-One

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    • If the message on the computer does not identify a particular cartridge (it says only Print cartridge error ), follow the steps below to determine which cartridge is causing the problem.
      1. Open the cartridge access door.
      2. Remove either cartridge (not both).
      3. Close the cartridge access door.
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        • If the computer message is NOT Print Cartridge Error (instead, it says that the cartridge you have removed is ...Either missing, not detected, or incorrectly installed), then the cartridge you have removed is the problem cartridge.

  • If the problem still occurs, the electrical contact between the cartridges and the printer might be bad. Removing and reseating the cartridges might help. Also, you can clean the electric contacts on the cartridges with a dry cloth.
Hope that will help solve your problem!

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I need to change the cartridge on my HP LaserJet 1020, and I can't find the book detailing how to do it. All I need are the instructions................


Step one: Prepare the print cartridge CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print cartridge with a sheet of paper.Follow these steps to make sure the new print cartridge is ready to install into the product.
  1. Remove the new print cartridge from the packaging. Gently rock the print cartridge from front to back to distribute the toner evenly. c00382111.gif CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.
  2. Pull the tab and remove all the tape from the print cartridge. Put the tab in the print cartridge box to return for recycling. c00382112.gif
Step two: Open the product
  1. Make sure you have turned the product on. Press the Power button if it is not lit.
  2. Open the print cartridge access door, and then wait until the carriage is idle and silent.
  3. Remove the old print cartridge. See the recycling information inside the print cartridge box. c00382110.gif NOTE: If you cannot remove or install the cartridges even though the power is on, check the product control-panel display for error messages. If none appear, turn off the power and then turn it back on.
Step three: Replace the old print cartridge
  1. Insert the new print cartridge in the product. Make sure the print cartridge is in position. c00382113.gif
  2. Close the print cartridge door.
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Hp psc 1610 all in one


Step one: Turn the All-in-One off and on again
Press the On button ( ) to turn the product off.
Press the On button ( ) again to turn the product on.
If the error message is not resolved, continue to the next step.
Step two: Clear any paper jam
Follow these instructions to clear a paper jam.
CAUTION: All paper jams must be removed from the back of the product through the rear access door. Pulling the paper from the front of the product rotates the paper feed roller in the wrong direction and can damage the product.
Turn off the product and unplug the power cord.
Turn the product around to access the back of the product.
Open the rear access door:
Locate the tab on the left side of the door and press it toward the right. The door will shift slightly to the right.
As the door shifts to the right, pull the door out slightly to release.
When the door is released, gently remove the door by sliding the door out and to the left.
Figure 1: Open the rear access door
From the rear access opening, gently pull the jammed paper out of the rollers.
NOTE: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If all the pieces of paper are not removed from the product, more paper jams are likely to occur.
Replace the rear access door:
Insert the two posts on the right of the door into the holes on the right side of the opening.
Press the tab on the left side of the door toward the right. The door will shift slightly to the right.
As the door shifts to the right, push in the left side of the door to lock it into position.
Reconnect the power cord and turn the product on.
If the error message is not resolved, continue to the next step.
Step three: Make sure that the print carriage can move freely
Follow these instructions to make sure the print carriage can move freely.
With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
Press the On button to turn on the product.
If the error message is not resolved, continue to the next step.
Step four: Remove the print cartridges
Improper placement or installation of the print cartridges can cause a carriage stall error condition. Follow these instructions to remove the print cartridges.
Make sure the printer is turned on.
Open the print cartridge access door, and then wait until the print carriage is idle and silent.
Figure 2: Opening the print cartridge access door
Press down lightly on the end of each print cartridge to release it.
The tri-color print cartridge is on the left.
The black or photo print cartridge is on the right.
Figure 3: Removing the tri-color cartridge
Slide both cartridges out and place them on a clean sheet of paper.
CAUTION: Do not touch the ink nozzles or copper-colored contacts. Touching these parts could result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.
Figure 4: Do not touch the copper electrical contacts or the ink nozzles
Disconnect the power cord.
Move the carriage all the way to the left with your hand.
Close the print cartridge access door.
Reconnect the power cord.
Turn the product on, if necessary.
If the error message is resolved, the placement of the print cartridges caused the problem. Complete Step five: Reinstall the print cartridges. There is no need to complete any steps after Step five.
If the error message is not resolved, complete Step five: Reinstall the print cartridges, and then continue with the subsequent steps.
Step five: Reinstall the print cartridges
Follow these instructions to reinstall the print cartridges.
NOTE: Make sure the cartridges are compatible. Compatible cartridges are listed in the product Users Guide and in the Printer Toolbox software.
Make sure the product is turned on, and then install the proper print cartridges:
Hold the print cartridge so that the nozzles are down and the contacts face toward the printer.
Place the cartridge in front of the correct slot.
Tri-color cartridges are marked with a triangle and go into the left carriage slot.
Black cartridges are marked with a square or pentagon and go into the right carriage slot.
Figure 5: Correct cartridge placement
Push the cartridge firmly into the slot until it snaps into place.
Figure 6: Inserting the print cartridges
Close the print cartridge access door.
Align the print cartridges.
Press OK at each of the prompts on the control panel to start print cartridge alignment.
NOTE: The cartridge alignment might take a few minutes.
After the page prints, alignment is complete.
Try the print job again to see if this step resolved the issue.
If the error message is not resolved, continue to the next step.
Step six: Make sure the control-panel faceplate is correctly installed
If the front panel faceplate (overlay) is already installed, and your product has been working for some time, do not attempt to re-install the faceplate. Press firmly on the faceplate to make sure it is fully seated, and then continue to Step seven: Plug the product directly into a wall outlet.
If the product has not been set up before, follow these instructions to make sure the front panel faceplate is correctly installed.
Position the control panel faceplate above the product.
Figure 7: Positioning faceplate
Press down firmly on all edges of the faceplate to secure it.
Figure 8: Pressing down firmly
Try the print job again to see if this step resolved the issue.
If the error message is not resolved, continue to the next step.
Step seven: Plug the All-in-One directly into a wall outlet
Follow these instructions to make sure that the product is properly connected to a suitable power source.
Make sure that the computer and the product have a three-prong power plug.
Unplug the power cable from the back of the product.
Unplug the product cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
Plug the power cable into the back of the product.
Try the print job again to see if this step resolved the issue.
If the error message is resolved, you do not need to continue with the rest of the instructions on this page.
NOTE: If the product prints when plugged directly into a wall outlet while unplugged from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.
If the error message is not resolved, continue to the next step.
Step eight: Perform a partial reset
Follow these instructions to perform a partial reset of the product.
Turn the product off by pressing the On ( ) button.
Unplug the power cord from the back of the product.
Plug the power cord back into the product.
Turn the product on by pressing the On ( ) button.
If the error message is not resolved, continue to the next step.
Step nine: Print a self-test page
Follow these instructions to print a self-test page.
Load letter, A4, or legal unused plain white paper into the paper tray.
Press the Setup ( ) button until Print Report appears, and then press the OK button. Self-Test Report appears on the control panel display.
Press the OK button.
The product prints a self-test report.
If the error message is not resolved, continue to the next step.
Step ten: Service the All-in-One
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Aug 05, 2008 | HP PSC 1610 All-In-One InkJet Printer

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