Question about Panasonic KX-T7630 Corded Phone

1 Answer

Can not pick up line on incoming calls from one extension only

The phone won't allow me to pick up incoming calls from one particular extension (the display says that the line is busy). Every other extension in the office works, and the phone was able to pick up calls when it was programed with a different extension. I'd like to be able to get incoming calls from this extension, since it's on all of my business cards :)

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  • capkaraoke Sep 08, 2008

    Can not pick up line on incoming calls from any extension, i can only answer calls from the first phone plugged in?

  • Diane Murphy Sep 23, 2008

    All other lines on the phone work perfect on incoming calls just 1 line is crackly and cant hear anyone on the other end, ive rang the phone and the line just keeps ringing even when answered

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1 Answer

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  • Panasonic Master
  • 2,460 Answers

That's what happens when you plug in the system and don't program it. You need to review ICD groups.

By default, the phone connected to the first extension is the master phone and the only phone that rings.

Carl

Posted on Sep 12, 2008

  • Carl Navarro
    Carl Navarro Sep 12, 2008

    I don't know who rated the solution, but please tell us all how you fixed it.



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1 Answer

When a call comes in and I transfer to my boss' extension, incoming calls do not come through, caller states phone keeps on ringing. Also on that same extension calls do not transfer to voice mail.


  • Begin the transfer. With the caller on the line, press the "Transfer" key. The caller will automatically be placed on hold and you will hear a dial tone.
  • Connect the caller to the other party. Dial the extension of the party you wish to reach. When you hear the extension ring or after you've announced the caller, complete the transfer by pressing "Transfer" a second time. If the person does not wish to receive the call, press "Release" to disconnect from the dialed extension. Press the key beside the flashing arrow on the LCD indicator where the various lines are displayed to return to the caller.
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